Customer Service Telemarketing

Charnee’ Johnson

309-***-**** *********@*****.***

OBJECTIVE

-To handle clerical duties in an organized manner and carry out office communication tasks effectively

-To work with a company to provide exceptional customer service daily

-To represent a business with professionalism and care

SKILLS

Organizational

Self-starter

Fast learner

People Skills

Reliable

Patience

Basic clerical skills

Creativity

EXPERIENCE

Forest Park, IL-Daycare Preschool Teacher

OCTOBER 2013-JUNE 2020

Interact with parents, children, and coworkers in a professional and nurturing manner

Plan and lead activities for children to develop social interaction skills

Supply one-on-one attention to each child, while maintaining overall focus on entire lass

Help train new staff

Chicago, IL-YMCA of Metro Chicago Facilitator

JANUARY 2012-MAY 2012

Helped CPS students improve Math and Reading skills through computer-based programs

Observed students supply teachers with feedback regarding potential learning blocks and opportunities for support

Chicago, IL-Youth Instructor at South Central Community Services

SEPTEMBER 2010-MARCH 2011

Helped prepare daily lesson plans for activities and lessons

Supported students in developing strategies for individual needs and classroom group dynamics

Performed basic clerical work: copying, filing, monthly calendars

Chicago, IL-Loyola University Chicago Telemarketing

JUNE 2006-MARCH 2009

Use of computer program to call alumni to make monetary donations

Communication and negotiation skills

“Caller of the Week”

VOLUNTEER EXPERIENCE

Chicago, IL-Morgan Park Church Youth Leader

JUNE 2003-JUNE 2005

Organized field trips to local parks, zoos, and fire stations

Helped prepare lesson plans and activities

Mentored teens about good decision making

Supported students in developing strategies for individual needs

EDUCATION

Loyola University Chicago, Chicago, IL-Bachelor of Arts, Sociology

GRADUATED MAY 2010

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