Service Representative Parts Manager
Resume:
Robert Mancusi
** **** ******, **********, ** ***79
***********@*****.***
EDUCATION:
East Meadow High School, East Meadow, NY
High School Diploma
EXPERIENCE:
Sterling Service Group /Pinnacle Appliance Care, Farmingdale, NY 2/21-4/23 Parts Manager
● Utilized manufacture portals, diagrams, and service manuals to research parts necessary for both warranty and non-warranty service tickets
● Ordered, received, and inspected required parts for each service ticket
● Maintained organization of the warehouse to ensure efficient and accurate retrieval of parts
● Assisted technicians when needed in two-man repairs, involving lifting items 60+ pounds
● Contacted customers with part availability and assisted in issue diagnosis via phone
● Resolved heightened customer complaints effectively, in a calm and courteous manner
● Scheduled technician’s itineraries to ensure timely service
● Built relationships with various manufacture service managers Universe Home Services, Seaford, NY 3/18-2/21
Counter Manager
● Managed all customer inquiries, scheduled installations, and ordered necessary materials
● Assisted technicians in installation of various appliances including heating, air conditioning, and refrigeration systems
● Assisted in maintenance of mechanical systems
● Stocked trucks, involving lifting materials 60+ pounds Petro Home Services, Plainview, NY 11/14- 3/18
Appliance Department Dispatcher
● Frequently assisted technicians in the installation and maintenance of heating and air conditioning systems
● Read various heat meters and gauges on equipment
● Scheduled technicians’ itineraries to ensure timely service and continuously monitors drivers
● Supervised progress of service technicians and field work, and adjusted plans accordingly throughout each day to prioritize service request based on the needs of the customer
● Kept dispatch board current and accurate in accordance with daily updates from technicians
● Created and tracked purchase orders for parts and contacts customers to schedule installations
● Answered daily calls by addressing customer inquiries, solving problems and providing dispatch information National Grid, Roslyn, NY
Meter Service Representative 4/14 – 10/14
● Read various types of gas and electric meters in the field and installed/replaced automated meter reading devices
● Performed all customer order work as required including special reads and verified meter information
● Reported all incorrect or unusual conditions observed in the field including stopped meters, incorrect constants, transformer inspection, and gas meter piping for atmospheric corrosion
● Assisted Technicians and Working Leaders and prepared all necessary reports SKILLS:
● Able to climb ladders and stairs to various heights
● Able to lift 60+ pounds
● Great interpersonal and communication skills
● Proven ability to follow and accomplish instruction from supervisors
● Profound ability to perform multiple tasks simultaneously with exceptional attention to detail Computer operating Systems/Software: Walk-About, Service Titan, Windows, Macintosh, Microsoft Office Additional references available upon request.
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