CEZAR KHARBOOSH

PERSONAL INFORMATION

Full name: Cezar Hirmiz Abbo

Birthday: September 1989

Sex: Male

Driving license: Available

Passport: Available

Personal email: adwcoq@r.postjobfree.com

Phone number +964 750-***-**** (Viber, WhatsApp)

Address Iraq, Erbil, Azadi-New, Atconz

EDUCATION

Bachelor's Degree in International Relationships/Diplomacy, Cihan University Iraq, Erbil (2011-2015). Diploma Degree in Press and Media at the Technical Institute Iraq-Erbil (2007-2010). EMPLOYMENT

Operation Manager assistant at American organization AmidEast Sep 2022 Until now

● Implement AMIDEAST procedures and systems

● Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

● Providing real-time scheduling support by booking appointments and preventing conflicts.

● Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

● Screening phone calls and routing callers to the appropriate party.

● Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

● Greet and assist visitors.

● Maintain polite and professional communication via phone, e-mail, and mail.

● Anticipate the needs of others in order to ensure their seamless and positive experience.

● Leading in the development and implementation of media press communication plans. Managing the day-to-day media relationship.

● Present a professional image in all client contact.

● Receive payments and issue receipts and refunds as required for all AMIDEAST products and services.

● Complete all data collection accurately where required.

● Promote and cross-sell AMIDEAST services through the daily interaction with customers;

● Identified, respond to, and resolve customer issues and complaints in a timely manner

● Supported team member both within the Customer Service Department and with other departments

● Excellent spoken and written English, Arabic, and Kurdish language proficiency

● Proficiency in the Microsoft Windows environment, specifically Microsoft Word, Excel, Access, Outlook and efficient typing skills

Support Services Associate at UNOPS March 2017 – May 2022

● Empowered communities through the provision of accessible and timely information on how to access services provided by partners and resources required to improve their situation

● Helped ensure efficient and effective coordination of delivering actors operating in Iraq by collecting and circulating information about the urgent needs and priorities of affected populations, as well as the information gaps between them and delivering actors;

● Served as a direct line to communities, relay information to affected populations and appropriately record and process the needs and questions of callers

● Liaised with management, other operators, and third parties to gather information and resolve issues to ensure beneficiaries received referrals and services

● Handled calls in a timely and professional manner, including distressing calls. Ensure that all calls are treated with the degree of empathy, respect and understanding commensurate with the sensitivity of the call and the vulnerability of the caller

● Wrote clear and concise reports in English

● Ensured data is protected and data entry is accurate Businesses Support Assistance at WFP September 2015 – March 2017

● Supported the Field Aid Monitors in the assessment of IDPs refugees in the camps.

● Mobilize communities and disseminate information about the project to promote community support.

● Work with the targeted communities and establish close relationships with them.

● Ensure relevant target groups are identified and informed of the planned events/sessions in advance.

● Conduct interviews and data collection under the supervision of the FSL Coordinator, or relevant technical staff as per specific request

● Collect data in a timely and thorough manner delivering high-quality assessments.

● Support the FSL Coordinator in all stages of the beneficiary selection process including verification.

● Facilitate beneficiaries' registration and wallet opening.

● Support the FSL Coordinator in supervising the disbursement phase.

● Conduct Focus Group Discussion/dialogue sessions with beneficiaries and other community members.

Manager at Eskilstuna Café Erbil February 2011 - Jun 2014

● Facilitate beneficiaries' registration and wallet opening.

● Supervising and training employees

● Implementing processes to reduce costs

● Analyzing and reporting on performance

LEADERSHIP ACHIEVEMENTS

WFP Focal Point at UNOPS 2017 - 2022

Responsible for delegating tasks to colleagues, handling sensitive information, coordination/referrals with WFP, and writing reports. Required to have a strong understanding of protocols and regulations. UNHCR Focal Point at UNOPS 2021 - 2022

Responsible for delegating tasks to colleagues, handling sensitive information, coordination/referrals with UNHCR, and writing reports. Required to have a strong understanding of protocols and regulations. Security Warden for Erbil at UNOPS 2021 – 2022

Responsible for coordinating with the security department and supporting all UN Erbil staff with security protocols.

TECHNICAL COMPUTER AND PROGRAMMING SKILLS:

Data mining and management

Monitoring and evaluation techniques

Microsoft Word, Excel and PowerPoint.

Emailing and production of communication tools

SPEAKING, READING, AND WRITING IN FOUR LANGUAGES

Arabic Language (Excellent)

English Language (Excellent)

Kurdish Language (Excellent)

MANAGEMENT SKILLS

Coordination with the ability to follow up with government sectors and manage a team. Goal-oriented and motivated with the ability to travel internally and work out of fixed hours of job People-oriented with the capacity and interpersonal skills to work with diverse populations and team management skills

Human resource principles knowledge

Information management

Researching and reporting techniques

System administration and troubleshooting.

Understanding of humanitarian affairs and management. CERTIFICATE AND TRAININGS

Safety and Security Certificate by United Nations Department for Safety and Security. Communication skills training ppt Lebanon.

Leading in the development and implementation of media press communication plans. Basic and Advanced Security at the field and office by UNAMI and UNDSS Erbil. Information Security Awareness Advanced (3 times) by UNAMI and UNDSS Erbil . Child Protection by UNICEF Erbil.

GBV AND PSEA by WFP Erbil.

Kobo collect system for data collection.

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