ALVIN NAZARA BALON

Fermin Street, Singalong Malate Manila

Mobile #: 097********/639*********

Email Address: adwcnh@r.postjobfree.com

Objective

To apply and maximize the knowledge and skills that I have gained from school, work and personal experiences which are vital for my growth as a person, career advancement, the development of my personal and social skills.

Work Experiences

DE LA SALLE - COLLEGE OF SAINT BENILDE June 22 2022 – December 22 2022 Taft Ave. Malate Manila (Project Based)

Position

Technical Support Engineer

(Virtual Computer Laboratory)

Research Proposed of the best vlab setup for the college,Benchmarking of Cloud setup/configuration to the other school. Shortlisting of their actual Deployment Preparation, Creation. Deployment of virtual lab and on-prem image, Configuration and installation of software for virtual lab POC

Manage the right sizing of virtual machine per application and program, Coordinate with cloud partners re Vlab configuration include software per program configuration Coordinate with Data Center Team and other unit for vlab integration to other system (like active directory, License server, firewall and network setting and IP) Configuration and documentation of site-to-site VPN for the license server On-prem techinical support for Vlab Project, Documentation for each lab configuration

.

LBC EXPRESS INC August 27 2019- Febraury 19 2021

Ecom Center Bayshore Ave. Corner

Harbor Drive. Mall of Asia Complex,Pasay City

Position

Technical Support Engineer

(South East Luzon Area)

Technical Engineer install and configure computer applications, monitor and maintain computer networks, configure operating systems.

Technicians resolve issues related to the network, prioritize and manage the workflow, diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems. Engineers design computer systems to meet the particular requirements of their organization or clients. Technical Engineer should possess the ability to learn and work on changing and emerging technologies are the first point of contact for clients for issues concerning their computer systems and equipment. Technical Engineer keep track of users’ system issues until they are resolved by adhering to the agreed timelines. To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals. Maintain procedural documents and reports.

Technical Support follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments. Technical Support provide accurate feedback to customers promptly; ensure proper logging of all issues.

Engineers follow up with clients to make sure their computer systems are functioning properly after troubleshooting, prepare accurate reports promptly. Technical Support document technical knowledge in the knowledge database, also train people on how to use different types of systems.

Technical Engineer monitor daily performance of technical systems. Technical Support Engineer help companies deploy new software or hardware system.

UNIVERSITY OF STO TOMAS September 17 2014-December 15 2018 Espana Blvd, Manila, 1008

Position

Technical Support Associate

Duties and Responsibilities

• Regularly provides technical support to all Administrative Offices and Academic Department in the Main Building: Accounting Department, Registrar’s Office, Rector’s and Vice Rector’s Offices, etc. And other academic departments and Organization in the different buildings: Office for Admission, Student Affairs and Student Organizations, Purchasing, TARC, Publishing, PE, FMO and other colleges without or limited support technician (e.g. Medicine, Music, Science, Parish Office, Fathers Residence and Central Seminary).

• Regularly provides technical support and computer maintenances to the Internet Areas of the Benavides Library, including computer units in the different section and branches (Ecclesiastical Faculties, Medicine and UST high School Libraries). Around 250 units are being maintained and supported regularly with different types of application platforms such as Microsoft and Mac.

• Regularly provides technical assistance to the Property Custodian Office for the proper identification

(specification, capabilities and unit value) of turned over units. Services include repair, documentation, setup and reconfiguration for re-distribution, auction, donation, re-use and disposal of the units.

• Provides support to the deployment, installation and maintenance of the POS machines and line printers of the Finance Department to all designated areas.

• Assists to the STEPS Software Group and Operation Group for the installation of system application, data encoding, enrolment setup and standby support, printing and hardware troubleshooting.

• Assist in the preparation of equipment and materials for deployment covering all section of the STEPS organization: Hardware and Networking Operations Group, Software Development Group, Cabling Group, Operations Group and the Technical Support Group.

• Assist in the deployment of KIOSK for the online viewing of grades, schedule, e-mail, enrolment, activities and others special events, etc.

• Assist in the preparation and setup of networking equipment during special events and activities in the University (e.g. homecoming, VIP visit special registration, online examinations, videoconferencing, etc.)

• Assist in the in-house processing, production and distribution of ID for Administrator’s, Dominicans, Faculty, Support Staff and Students. This includes regular maintenance and support for the ID Systems Locators installed in the different building as well as the integration of the Library Circulation area for the ID System.

• Assist in the inventory and safe-keeping of hardware equipment of STEPS (Desktop and Laptop Computers, cabling components peripherals.

• Manage MySQL database for the ID’s System and all picture has upload on the FTP Server Houseware Plaza June 06, 2012 to October 15 2013

(SUPERSTORE)

Lag-on Daet Camarines Norte

Position

M.I.S (IT)

Duties and Responsibilities

• Generate, automate and produce operational reports and management information, adhering to defined templates and ensuring compliance with information security protocols.

• Deal with systems queries and process requests in relation to problem solving, systems configuration and technical faults.

• Maintain and support users through a helpdesk service for employee/manager self-service.

• Assist with processes relating to systems upgrades, including reviewing release notes.

• Assist with the management of HR systems, as required, in terms of (but not limited to):Maintaining data field names, screen locations, security, type, building codes, staff etc,

• Functionality of data processing and process flows,

• Add, remove, or update user account information and resetting passwords,

• Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.

• Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received.

• Inspects shipments for damages or defects; records discrepancies or damages and notifies supervisor and/or purchasing personnel.

• Delivers items to requisitioning departments and obtains authorized signatures for accepted items.

• To out the all merchandise from to warehouse to seller area.(Stock Withdrawal),To return the bad order of the product in the supplier

• Purchase order and Troubleshooting pc’s

Skill

Computer Hardware Knowledge Cloud Management (Soti Mobicontrol Apps ) Azu

Computer Software Knowledge Operating Systems

Internet Applications Programming Language

(Teamviewer/Anydesk/Connect Wise/RDS) Troubleshooting

Networks Technical Support

Database Data Synchronization

Project Management LAN technology

Debugging Microsoft Office

SQL /MYSQL Software Installation

Maintaining servers, routers, and PCs Cloud Azure / AWS

Configuring, managing, and maintaining networks

Backup management / Adobe Creative Suite (Photoshop/Premier/Dreamweaver) Educational Background

TERTIARY

Bachelor of Science in Computer Science 2008 – 2012 Mabini Colleges

Daet, Camarines Norte

Computer Programming 2008 – 2010

Mabini Colleges

Daet, Camarines Norte

SECONDARY

Basud National High School 2001 – 2005

Basud, Camarines Norte

ELEMENTARY

Basud Elementary School 1995– 2001

Basud,Camarines Norte

Personal Information

Date of Birth : January 17, 1989

Citizenship : Filipino

Civil Status : Married

Sex : Male

Age : 33 years/old

Religion : Roman Catholic

Height : 5’7

Weight : 68

Mother : Alma N. Balon

Father : Manuel L. Balon

Seminar Certificate

GILMOR IT CENTER OJT April – June 2011

1st Street New Manila

Quezon City Manila

2ndIT Day February 12 – 13 2009

Mabini Colleges

Daet, Camarines Norte

Character References

Mr. Modesto Avila Engr. Sebastian Raymond Mendoza

Mobile No.091******** 090********

B.I.R – Assessment Assistant Director of Network Operations (UST) Daet, Camarines Norte 1008 España St. Sampaloc Manila Mr. Polly Blanco Mr. Alfred Bilog

091******** 091********

Asst Director for Development Software’s DHL

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.

ALVIN N. BALON

Applicant

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