Zeenat Arif Khan

Address ***** *********** **, *******, ** 77070

Contact 281-***-**** adwcmq@r.postjobfree.com

DOB July 25, 1996

Work Experience

Dillard’s

Area Specialist at Kendra Scott

NOV 2021- JUN 2022

My day-to-day duties and responsibilities included, but were not limited to:

Helping customers in making purchasing decisions.

Organizing merchandize at the store.

Cash handling.

Processing different modes of transactions.

Handling merchandizes returns.

Recommending specific jewelry based on customers’ special occasions.

Initiating opening of new credit accounts.

Timely managing online orders for customer pickup.

Answering phone calls for customer queries and complaints.

Encouraging customers to purchase accessories to clean their jewelry.

Engaging with customers to elicit feedback and then recommending them jewelry based on their preferences.

Repaired jewelry and watches.

Helped customers locate products in different areas of the store and sometimes checked online for availability of products at different stores.

Precious Image Jewelry Store

Customer Representative & Sales Associate

NOV 2020- NOV 2021

My day-to-day duties and responsibilities included, but were not limited to:

Engaging with customers to effectively build rapport and lasting relationships.

Pricing and tagging of merchandize.

Maintained records related to sales, returns and inventory.

Collaborating with the sales team in a collective effort to increase sales.

Cash handling.

Cleaning and polishing jewelry.

Zagg

Customer Representative & Sales Associate

JUN 2020 – OCT 2020

My day-to-day duties and responsibilities included, but were not limited to:

Repairing mobile phones ranging from changing screens to minor repairs like battery changes and sim tray repairs.

Selling of mobile phones, smart watches, and phone accessories.

Handling product warranties according to company policies.

Answering phone calls for customer queries and complaints.

Interpersonal Skills

Persuasion, critical thinking, problem solving, creativity, adaptability, collaboration, and effective marketing and communication skills.

Technical Skills

Tools

Microsoft Word, Adobe Photoshop, Microsoft Excel & Microsoft Power Point

Education

2017 – 2020

Indus University, Karachi, Pakistan

Diploma in Interior Designing

Languages

Fluent in English, Urdu, Hindi & Pashto.

Extracurricular Activities and Interests

Community Support Work at Dar-ul-Sukun by helping individuals with intellectual disabilities.

Awareness & Literacy Projects with different NGO’s.

Music, traveling, sketching and exploring new places.

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