Saif Pathan

adwclv@r.postjobfree.com +1-617-***-****

Boston, MA 02115

Summary:

Experienced IT Support Specialist with 10 + years of implementation and project management abilities in the USA and India. I am very enthusiastic, highly organized, methodical, and skilled and have hands-on at building consensus across high-performance teams. Well versed in installing and maintaining of Servers environment along with planning and deployment. Talented Support Engineer adept at applying abilities, drive, and technical skills to positively impact all IT related issue. Proactive and hardworking team player with focused mentality and rigorous approach. I am qualified to the industry standards and can provide reference which reflect on my excellent work history.

Proficient in Microsoft Windows 2016 Server, MAC OS, Linux Administration (Basic to Intermediate)

Proficient in Active Directory (AD DS), GPO, DNS, DHCP, IIS

Proficient in Azure, Microsoft 365

Proficient in WAN, LAN technologies.

Application Support Specialist

Proficient in monitoring and troubleshooting the Network

Hands-on experience in network integration, deployment, and Support.

Strong general management, negotiation, inter-personal, communication and team building skills. Professional Certifications

Cisco CCNA Routing and Switching (Cisco ID: CSCO14268511)

Certified AWS Cloud Practitioner

MCSE (Microsoft Certified Systems Engineer)

A+ Certification

Work History

IT Consultant Infinite Inc- Bangalore, India,

Jan 2009 – Present

SCCM/MECM

Hyper V, Oracle Virtual Box, VMware EXSI 5.5/Workspace

Linux RedHat, CentOs

Familiarity with ServiceNow/Remedy Incident Reporting Tools

IT Consultants to small businesses using Cisco 4300, 2800 series router with cisco 3500 L3 switches

EIGRP, OSPF, RIP

VLAN, Native VLAN, Access points

Level 2-3 administration skills in Windows Server 2008 – 2016

Mentoring team members for technical training.

Network switch and router administration, configuration, and troubleshooting

Senior level experience Windows Server roles such as: Active Directory & Group Policy, IIS, Clustering and DNS and other TCP/IP services on the Windows platform.

Configuration of ether channels and trunks in switching network.

Ticketing software like Helpdesk Expert with Asset Management

Asset Management software to track all IT hardware

Training for groups of non-IT personnel for installation and support of company's product line related to IT IT Support Engineer Proxim Networks - San Jose, CA, USA MAR 2005 – JUN 2005

End user computing

Evaluated user problems using test scripts, personal expertise, and probing questions

Configured hardware, devices, and software to set up workstations for employees

Patched software and installed new versions to eliminate security problems and protect data

Collaborated with outside departments to implement system-wide improvements

Set up and administered Windows and Mac OS systems and configurations

Utilized a CRM daily to track and work desktop support tickets such as hardware repairs, installing software, maintained user permissions, and answered users’ queries.

Assigned, configured, and maintained the IP and conference phones. IT Support Engineer Applied Innovation Management - Las Vegas, NV, USA OCT 1999 – FEB 2005

Setup gaming centers across multiple location in Las Vegas, NV called @ zone.

Engaged end users and answered questions via email, phone, website live chats and Remote Desktop protocols

(RDP)

Delivered technical sales presentations to prospects and presented benefits and value of web-based application products throughout the United States for both private, government and military organizations.

Led support team as level-three supervisor helping users globally in 24/7/365 support environment via phone, email and chat

Documented all transactions and support interactions in system for future reference and addition to knowledge base in a web-based Helpdesk application

Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution where every time received appreciation of work which is my forte

Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes via a Change management software/Bug Reporting Software

Troubleshoot 200 workstations running on Windows OS with installation, repair and problem finding of both hardware & software

Maintain a web-based helpdesk ticketing and IT asset management ERP software IT Support Integrated Information systems – Bangalore, India, Karnataka MAR 1998 – SEP 1999

Managed a group of 6 tech support staff as a Team Lead

Customizing the software to match the client need working with the workflow as per request

Phone and Email Support - Providing the customers with 24/7 phone and email support

Network Administrator- Maintaining PDC, BDC, DHCP, Accounts management, Disk Administration, Web server Management (IIS) and Trouble Shooting

Installed Microsoft SMS (System Management Server) 2.0 and maintaining the company's intranet site on Windows NT

Preparing Manuals and Technical Documentation- Write manuals (both owners as well as installation) for users to describe installation and operational procedures; written manuals that explain the procedures on how to implement the software on various platforms

Summer Marketing Intern Reebok India Limited - Bangalore, India MAR 1997 – OCT 1997

Research of the Indian Market, and presented a project report on "Consumer behavior" for Reebok, one of the leading international brand of Shoe manufacturer in the Indian market Technical Skills

Cisco Routers – 1841, 2611, 2620, 4300 series.

Cisco Switches - 3500, 3750 series.

Cisco Internetwork Operating System (IOS)

OSI and TCP/IP models, TCP and UDP protocols

Configure, verify, and troubleshoot IPv4 addressing and subnetting

Configuration and troubleshooting of VLANs

Configuration and troubleshooting of Interswitch connectivity

Trunk ports, DTP, VTP (v1&v2), Native VLAN

Configuration and troubleshooting of STP protocols, PVST+ and RPVST+

Cisco Discovery Protocol, LLDP, EtherChannel

Configuration and troubleshooting of inter-VLAN routing

Configuration of static routing and dynamic routing

Troubleshoot BGP/RIP/EIGRP for IPv4

DHCP, DNS, IIS, SCCM, Active Directory

Configuration of Access Control Lists (ACLs)

Troubleshoot network connectivity issues using ICMP Academic Qualifications

CHRIST COLLEGE, BANGALORE UNIVERSITY, INDIA

Sales & Marketing

National Institute of Information Technology, Bangalore, INDIA Diploma in Software Technology

Immigration Status

Status: Green Card

Contact this candidate