Lead Customer Care

KALUNGI NAJIB

Doha Qatar.

Nationality: Ugandan.

Mobile: +974********/+974********

E-mail: ***************@*****.***

Field of interest : Guest Expert

OBJECTIVE.

To work for an organization which can give a challenging atmosphere and a chance to utilize my skills and abilities to work and enhance my career and to provide the best updated service. STRENGTHS

Ability to work effectively under time pressure and for long and extended hours

Ability to multitask

Diligence and dedication to work

Fast in decision making

A strong passion to ensure customer satisfaction

Abilities to follow written and spoken INSTRUCTIONS

Ability to love and play with young kids.

WORK SKILLS

Good computer skills i.e.[ word processing,excel, power point]

Good communicating skills and professional manner

Good customer care

Good at problem solving WITHOUT giving excuse

Team building abilities

WORK EXPERIENCE

Position . Guest Expert

Company: Kentucky fried chicken{k.f.c.} 2014 upto date Responsibilities and Duties.

Keep the customers as comfortable as possible

Act as an mediator and helper of customers and coordinator

Monitor the status of each customer and provide customer with what they need.

Welcome and lead customer to their places

Answer phone calls and take reservations

Provide report on the daily activities in the facility

Make customer comfortable while waiting for travel

Assist in place clearing as occasion demands

Proffer appropriate seating arrangements

Take orders and present

Ensure that work area and chairs are clean and organized

Ensure maintenance of both interior and exterior environment of the park Position: Guest Expert

Company: Kentucky fried chicken {k.f.c.} 2014 upto date Responsibilities and Duties

Warmly and graciously greets all guests upon arrival.

When possible, open the front door for guests entering or leaving the restaurant.

When immediate seating is limited, records guest names and number of people in party.

Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile, impatient or irate guests.

Accommodate special seating requests for guests whenever possible. EDUCATION

Degree in information and tecnology( I T ) at makerere university 2012

Nakaseke international college,[Uganda Advanced Certificate of Education] .2010 LANGUAGES

English fluent

Arabic fair

Swahili

REFERENCE

MR.YAWE ALI

Guest expert in Entebbe hotel

*****.*************@*****.***

MISS. NAMAGEMBA SARAH

EGSS Security Co

*****.************@*****.***

MR. KABUGO SHAFIK

Cashier in K.F.C

**************@*****.***

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