KAMALPREET KAUR

K

*** ********* ***** ********

647-***-****

adwckd@r.postjobfree.com

Aiming to use my proven skills to effectively fill the managerial role in your company. Customer service representative with 8 years of experience in Banking sectors, including sales, tech support, and customer care. Received an average 90% customer satisfaction rating to date, while handling cash and providing solutions to customer complaints on priorities.

WORK EXPERIENCE

Customer Care Manager

03/2011 to 02/2018

Kotak Mahindra Bank

India (Punjab)

Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Maintained client files with sales contracts records of client interactions, and clients' notes. Organized daily workflow and assessed appropriate staffing to provide optimal service. Built client relationships by responding to inquiries, identifying the client's needs, resolving problems, and following up.

Applied best practices in customer service, sales, and employee management to exceed company goals. Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.

Handle daily cash activities in branch and solve related issues. Community service worker

03/2019 to Present

Natraj Youth Cultral Oragnisation

Scarborugh

Facilitated communication between clients and other service providers. Developed and implemented strategies to enhance the quality of social services. Spoke with senior citizen groups to expand community engagement and program outreach. Responding to and processing found properly calls, logging details, and filling required reports for further actions. Monitoring and evaluating the impact of social service on the community. Maintain data regarding the needs of clients and processed further actions. Arrange social activities with co-workers and manage related stuff which we need during conopy. Order Picker

06/2022 to 12/2022

B and T Produce

Brampton

Checked inventory and selected products from specific locations based on availability. Kept work area neat and clean and free from debris. Greeted customers and directed to the requested product. Maintained a tidy and clean work area to promote optimal productivity. Verified product quantity and quality to determine the accuracy of orders and reduce errors. Collaboration with team members to complete timely orders. SKILLS

Communication

Stress management

Team work

Computer skills

Interpersonal skills

EDUCATION

St Soldier Institute

Master's

Finance and HR

India

04/2007 to 03/2009

Guru Nanak National college

Bachelor's

B com prof

India

04/2004 to 03/2007

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