Service Representative Customer

Rachael Chamberlain

*** *** **

Filer Id *****

208-***-****

**************@*****.***

Objective

An achievement-oriented leader seeking a position in the medical based lab for a long lasting career.

Employment History

St.Lukes

Feburary 2021 to Current

Covid testing, inpatient and outpatient lab draws. Poc testing, filling any open shifts.

Wienhoff Drug Testing Jan. 2020 to February 2021

Collect, test, or send off specimens to correct lab for testing. Collect monies due, bank deposits and daily logs of donors and money received.

Conrad and Bishoff (A&W)

Restaurant Manager October 2008- December 2018

Coordinate daily Front of the House and Back of the House restaurant operations

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

C3

Customer Service Representative FEDEX May 2013-January 2015

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

St. Lukes

Emergency Room and Medical Records 2009-2011

Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.

Initiates the medical record by creating and processing the patient care record folder.

Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

Additional Skills

Food Handling Certification through Health and Welfare

Serve Safe Food handlers certification

Touch screen CRM Programming

CNA

Med Passing Certificate

First Aid and CPR certified

Computer Skills

Can with med passing

Phlebotomy certification

Education

oGeneral Education Diploma –College of Southern Idaho– 1999

oCollege of Southern Idaho- Certified Nursing Assistant – 2000

oLinnbenton Community College – General Education Perquisites – 2005

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