Agent Customer Service

GABRIELLE GARZA

Dallas, Texas · 469-***-****

**************@*****.***

objective: To expand my professional growth in a career in the customer service industry with the right company.

EXPERIENCE

DECEMBER 2022 TO CURRENT

JR TAX ADVOCATE, jackson hewitt

Prep tax returns for customers while upselling products the company offered for our customers. Open and closed the tax office, answering phone calls and answer customer questions and concerns about tax issues they had.

DECEMBER 2016 TO APRIL 2017

TAX ADVOCATE, jackson hewitt

Provide excellent customer service, manage appointments greet customers once walking in the door. Gather information to prep tax returns for clients, upselling products the company offered to our clients.

JANUARY 2013 TO JULY 2013

JR AGENT CUSTOMER SERVICE REP, iqor inc.

Answering inbound calls in a call center surrounding, taking orders verifying customer information. Also taking and posting customer payments online.

FEBRUARY 2011 TO JANUARY 2013

FRONT OFFICE/ DENTAL ASSISTANCE, walnut hill dental cosmetic and family dentistry

Greet patients when walking in the door, checked them in and verify insurance while they wait in the waiting room. Make treatment plans, take and post payments to the computer system. Set up room before patients showed up and clean, restocked room after they left.

MAY 2008 TO NOVEMBER 2009

CASHIER, whataburger

greet and take customer orders, accept cash and credit card payments. responsible for accurate cash versus sales at the end of shift and restock before the end of the day.

SEPTEMBER 2007 TO MARCH 2008

CUSTOMER SERVICE CENTER, tom thumb

take utility payments, assist with western union transactions, cash checks and cash transactions. I provide excellent customer service and help any customer that had a problem or issue with their transaction.

SKILLS

Computer Networking

Microsoft Word

Microsoft Outlook

Emailing, faxing, copying, scanning

Verifying Insurance

Billing Insurance

Setting Appointments

Post Payments

Cash Exchange

Answering Calls

Contact this candidate