Security

Pamela Hearn

Irving, TX *****

*************@*****.***

214-***-****

Summary

Call Center Representative, Customer Service, Collection, Security, Office, Technical support, QA customer service professional with many years of experience in the customer service and Logistics field. Seeking a full-time position with a well-established company where my skills and knowledge could be an asset to a company. My ideal position has room for growth and advancement. Work Experience

Customer Service Representative/Call Center Irving, TX

(NTTA)/NAVIENT/ Contractor Oct 2021 to Dec 2022

Taking inbound calls for payments and submitting applications for health care during the enrollment season

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries Customer Service Rep 1 (Call Center) Irving, TX

Spectrum Communications/ Contractor Sep 2020 to Aug 2021

Followed upon customer requests, complaints, and issues thoroughly to establish customer satisfaction.

Demonstrated excellent online and phone customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.

Contributed to quality assurance procedures to ensure the accuracy of communications to customers and improve customer satisfaction with products. Customer Service Call Center Representative Dallas, TX P&L Enterprise May 2018 to Aug 2020

My Duties inbound calls and outbound calls for collection, and sales Tech support.

Customer Service Representative, Create Account’s, Updated Billing information, Close Accounts. Customer Service Professionalism. When dealing with customer's you have to be a good listener and be compassionate.

Taking inbound and outbound calls to resolve the problem and concerns of the customer’s.

Taking care of Customer Satisfaction from the outcome. Education

High school or equivalent in Business management

Christian Academy of Dallas - Dallas, TX

Skills

• Microsoft office word excel (1 year)

• Customer Service (6 years)

• Call Center (5 years)

• Customer Care (8 years)

• Customer Support (2 years)

• Driving Experience (10+ years)

• English (10+ years)

• Outbound Sales (2 years)

• Outbound Sales (3 years)

•

• Microsoft Excel

• Microsoft Word

• Typing

• Windows

• Machining

• Business Management

• Training & development

• Public relations

• Cashiering

• Cash handling

• Filing

• Negotiation

• HVAC

• Documentation review

• Loan processing

• Leadership

• Supervising experience

• Technical Support (2 years)

• PeopleSoft

• Customer relationship management

• Microsoft Office

• Google Suite

• Mechanical Knowledge

• Software troubleshooting

• CRM software

• Microsoft Outlook

• Analysis skills

• Mortgage servicing

• Hospitality

• Sales

• Data Entry

• Administrative Experience

• Organizational Skills

• Maintenance

• Recruiting

• Computer networking

• Information Security

• Pricing

• Active Directory

• Microsoft PowerPoint

• Databases

• Help Desk

• System Administration

• Troubleshooting

• Microsoft Exchange

• Remote Access Software

Languages

• English - Expert

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