Service Representative Fulfillment Associate

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

EMMA

SERNA

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**** * **** ** ****. A-103, Phoenix, Az 85018, 602-***-****, 602-***-****, adwcij@r.postjobfree.com Responsive and adaptable customer service team member attentive to unique needs of individual callers. Competent in meeting quality and performance demands with excellent call control and communication skills. Excels in building trust and rapport to quickly understand requirements and build brand loyalty. Escalation management Customer satisfaction Account updating Inbound call management Account updates Google Drive Telephone Customer Service Representative June 2020 - July 2020 Innosource Chandler, Az

Instilled calm in customers by managing escalations and transfers with utmost professionalism. Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs.

Demonstrated quality and service standards consistently when responding to requests. Quality Inspector May 2020 - June 2020

Nesco resource Phoenix, Az

Helped resolve production problems by notifying supervisors and working on corrective actions. Phone Interpreter May 2019 - May 2020

Cyracom Ahwatukee, Az

Assisted [Language]-speaking individuals with understanding questions and requests. Fulfillment Associate June 2015 - June 2020

Amazon Phoenix, Az

Reported all product discrepancies or quality issues to management, including damaged products, incorrect labeling, or quantity variances.

Stacked and counted pallets for quick delivery to distribution hubs. Contributed to smooth truck loading with skilled organization of outgoing shipments. Certified Medical Administrative Assistante September 2018 National Healthcareer Association, Phoenix, Az

Course completion of Medical Billing and Coding & Adminstration October 2018 Maricopa Corporate College, Phoenix, Az

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