Customer Service Support
Resume:
Esperanza Romero
Assistant Manager
Albuquerque, New Mexico, United States
adwchd@r.postjobfree.com
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WORK EXPERIENCE
January 2020-Current
Assistant Manager
Family Dollar
Albuquerque, New Mexico, United States
• cash handling
• receiving truck and stock shelves
• closed store along with night deposits
• recover store
• Managed a group of employees
• Provided excellent customer service to all customer in a timely manner
• Managed daily reports of transactions
• Trained new employees on store processes and procedures
• Oversaw day to day store operations
• Managed a group of associates
• Promoted to Assistant Manager after 2months of employment
• Opened and closed store
• Made bank deposits and money orders on behalf of Store manager
• Coordinated schedules and assigned associate shifts
• Enforced company policies and procedures
June 2016-November 2017
Taxi Dispatcher
Renzenburger
Belen, New Mexico, United States
• transported engineer and conductor to destination
• followed all driving rules for road and ride
• was responsible for passengers safety
• customer service
Full Time Mother and Homemaker
Homemaker and Mother - Los Lunas, NM
Homemaker and Mother
Los Lunas, NM
December 2002-March 2003
Teller/Customer Service
Ranchers bank
Los Lunas, New Mexico, United States
Customer service
May 2000-November 2000
Key Holder/Sales Lead
Factory 2-U
Los Lunas, New Mexico, United States
• supervised 3 cashiers
• opened and closed store
• deposits and credit/debit transactions
• recovered store
• stocked shelves and unloaded trucks
EDUCATION
1995-1999
Los Lunas High School
Los Lunas, New Mexico, United States
High school or equivalent
Los Lunas High School - Los Lunas, NM
August 1995 to May 1999
SKILLS
Cash Handling Cash Register Retail Sales Customer Service Operations Customer Support Customer Service Oriented Dispatcher Typing Customer Accounts Sales Goals Inventory Control Scheduling CSS LESS Merchandising BI-Lingual Bilingual Fast Food DOT Credit/Debit Payments Loans
CERTIFICATIONS
DOT Medical Card
March 2018 to October 2020
DOT MEDICAL CARD STILL VALID
Assessments
Scheduling
Familiar
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results
Influence & Negotiation
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Customer Focus & Orientation
Responding to customer situations with sensitivity. LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
Contact this candidate