Customer Service Field

JOHN KURZ

**** **** ***** *** **** Worth, TX ****8 214-***-**** *******@*********.***

Technical school graduate with over 10 years in the telecommunications field service and repair industry. Hardworking, driven and independent. Successful at developing unique troubleshooting techniques and providing quality services to customers.

Premise Technician

01/2013 to Present

AT&T

Fort Worth TX

Responsible for accurate installation and repair of U-Verse services as well as create multi-client local area networks for residential as well as commercial clients. Services include IPTV, high speed internet and voice over fiber network. Ensure education of customers on service features and functionality while providing outstanding customer service. Technical Supervisor

06/2003 to 12/2012

Precision Endoscopy of America

Keller, TX

Oversee performance repairs of endoscopy equipment by 7 technicians. Responsible for all training, delivery, administrative and warehouse staff. Estimate costs of repairs and gain approval from clients. Performed Preventative Maintenance Inspections at Hospitals while training medical staff on proper sterilization processes in Urology, Endoscopy and Respiratory departments.

Extensive Customer Service interaction - 10+ years DeVry University

Bachelor's

Telecommunication

Irving,Texas

09/2003 to 02/2005

Mountain View College

Associate

Applied Science in Electronics Technology

Dallas, Texas

02/1988 to 12/1993

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