data entry, clerical, office admin

ERICA R. HOWARD-JABBOUR

737-***-**** • ***********@*****.*** • 709 Lamar Place, Apt. 207, Austin, Texas 78752 OFFICE SUPPORT

● Office support professional with experience in office administration, inventory management, quality assurance, employee training, and collections

● Proven ability to learn and implement quickly with current training in CPT, ICD, and HCPCS coding with an emphasis in medical terminology and medical software usage SKILLS PROFILE

Administrative: Data Entry, Documenting, Answering Phones, ICD/CPT Coding, Patient Billing

& Payment Entry, Insurance Verification, Medical Terminology, Filing & Organization, Receivables, Payables, Payroll, and HIPAA/PHI Policies Customer Service: 10+ years of customer service experience, customer focused professional with experience coordinating and communicating with customers in varying environments in person, by phone, and by email

Software: Electronic Medical Records, Microsoft Word, Excel, Outlook, PowerPoint PROFESSIONAL EXPERIENCE

Austin Staffing Temp Agency - (still working for)

Document Prepper Technician: Health and Human Services: Image API, Austin, TX

(02/15/2023 to 03/22/2023) Temp

● Responsible for receiving, categorizing, and preparing mail and documents and routing mail for scanning.

● Prepare documents by removing staples, paper clips, covers, and bindings

● Repairing torn or damaged documents

● Placing barcode separator sheets on top of documents per prepping guidelines

● Forwarding prepared documents to scan or the next designated step in the process

● Other production duties as directed my management Clinical Data Operator: Natera, Austin, TX (06/06/2022 to 01/12/2023) Temp

● Create new orders on Laboratory Inventory Management System (LIMS)

● Accession samples (blood, buccal, and tissue) and scan test requisition forms and attached paperwork

● Protect patient health information (PHI) and ensure compliance with HIPAA Policies and Procedure

● Perform other duties as assigned

Reservationist: Milk + Honey Spa and Salon, Austin, TX (10/01/2019 to 04/20/2022)

● Provide superior customer service

● Schedule client services following strict m + h protocol

● Educate and assist guests with product information, salon and spa services Cashier 1: University of Texas @ Austin, TX / Housing and Dining (09/2017 to 05/2022

● Receive payment by cash, check, credit cards, and UT IDs.

● Issue receipts, refunds, credits, or change due to customers.

● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

● Giving excellent customer service to every customer. Customer Representative: MedSpring Urgent Care, Austin, TX (01/2018 to 06/2019)

● Responsible for making patient appointments, taking payments, answering all billing, insurance and clinic location questions.

● Opening and date stamping daily mail from LabCorp.

● Calling in patient prescriptions for preferred pharmacies.

● Any other job responsibilities given by management. Front Counter & Drive Thru Cashier: Chick-fi-la, Austin, TX (05/2012 to 01/2018)

● Take orders for food and drink, balance the cash drawer, inventory, maintain a clean dining area and excellence in customer service.

Reservation Agent/SPG: Starwood Hotel and Resorts, Austin, TX (02/2009 to 08/2011)

● Provided excellent customer service, helping customers with travel reservations and inquiries. Maintained member accounts (Starwood Preferred Guest) Administrative Assistant: Texas Windstorm Association, Austin, TX (02/2006 to 01/2008)

● Answered multi-line phone system, maintained fax & copy machines. Completed clerical tasks for the office such as handling mail correspondence, ordering sufficient supplies, and signing for office deliveries.

● Input important information into the database regarding customer claims, payments, and insurance applications.

Client Service Representative: SITEL/General Motors Corporation (09/1999 to 03/20010)

● Assisted customer concerns with service departments regarding vehicle repairs and warranties.

● Created files and entered information into the database.

● Offering support to the sales department and/or sales manager regarding customer/dealer incentives. Interacted with customers to provide positive customer service. EDUCATION

Medical Billing & Coding Program: Southern Careers Institute Austin, TX (Graduated 07/2017)

● 96.35% Cumulative GPA

● Dean’s List

● Student Ambassador

High School Diploma: Albert Sidney Johnston High School, Austin, TX (Graduated 6/1990)

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