Service Representative Data Entry

Location:

Crown Point, IN, 46307

Posted:

April 04, 2023

Contact this candidate

Resume:

Veronica Turpin

**** *. ******* *****

Chicago, Illinois 60653

Phone: 872-***-****

**************@*******.***

Objective

Clear and articulate speaker seeks full-time position that will allow me to utilize my customer service, analytical, and leadership skills.

Highlights of Qualifications

Enthusiastic team leader and outstanding communicator. Excellence problem solving as well as the ability to maximize resources. Able to remain calm and effective in handling crisis situations. Thrive under pressure relying on a strong since of organization.

Experience

9/2022 – 1/2023 Administrative Assistance

Kelly Services Chicago, Illinois

Coordinate meetings, schedule appointments, and answer phones. Handle company emails, memos, and customer complaints. Conduct industry specific research, organizing files, draft documents, presentation and proofread reports. Order supplies, coordinate deliveries and manage vendor contracts.

6/2021 – 7/2022 Emergency Rental Assistance Intake Specialist

Indiana Housing & Community Development Authority Indiana

Handle customer assistance for incoming calls from applicants. Provide customer service to vendors by answering questions and status updates on applicant’s files. Provide technical assistance to applicants and vendors to help navigate the online portal for rental assistance. Maintain confidentiality throughout the process. Determine eligibility and benefits. Escalate issues to other Indiana agencies.

6/2018 – 6/2021 Home Health Aide/Attendant

Help At Home, Inc Chicago, Illinois

Assist with the activities of daily living. Encourage and provide complete client satisfaction via quality non-medical care to clients in their homes. Communicate on a consistent basis client information to the administrative staff concerning client progress.

6/2013 - 5/2017 Resident Services Coordinator

MAC Property Chicago, Illinois

Arrange the maintenance care of the building and grounds of the property on a regular basis throughout the year. Served as the key contact for all residents’ concerns and request. Answered phones and handled tenants service request.

Veronica Turpin

3857 S. Cottage Grove

Chicago, Illinois 60653

Phone: 872-***-****

**************@*******.***

2/2011 - 12/2012 Office Representative

Chicago Community Learning Center Chicago, Illinois

Serve as the main point-of-contact for providing detailed information on the classes offered. Manage qualifications and payment methods available to attend any of the programs. Assist students with services including registration forms, cash, check or voucher payments, and receipts/letters needed to verify enrollment in the program. Assist with photocopying and filing.

5/2001 - 7/2009 Child Care Specialists

Christ First Day Care Chicago, Illinois

Responsibilities consisted of taking care of all the office needs, such as data entry, payments, keeping up with important information, assisting with the care and special need children. Rotating shifts with new-born and helping with the day to day functions of the day care such as lunch, potty-training and cleaning. Resolve any parent issues with medication for children or payments.

5/1999-11/2000 Guest Service Representative/ Customer Service

At Your Service Chicago Illinois

Responsibilities consisted of greeting guest, answering questions, assisting guest with Special needs and verifying tickets. Provide a high level of customer service support to ensure reliable, responsive, and professional services for all contracted accounts.

Education

Nirvana Institute, Chicago, Illinois

Phlebotomy

2017

Chicago Community Learning Center, Chicago, Illinois

CNA, PCT

2011

Your School of Beauty Culture, Chicago, Illinois

Cosmetology Student

2005

Garfield High School, Chicago, Illinois

Business Management