Professional, business assistant

Kori Smith

Experienced and eager to assist in your organization's success.

San Benito, TX 78586 ***************@***********.***

+1-281-***-****

Motivated, service-oriented, and dynamic professional with over 25 years of experience providing Executive Support as well as Office/Facility Management and Business start-up. Proven track record in the ability to drive productivity and achieve maximum efficiency. New hire on boarding, Training, development and overseeing successful business operations implementation.

Recognized for excellence in communication, organization, mediation, coaching, business knowledge, international and domestic travel, budgetary/expense reporting and strategic planning as well as event planning and inventory/ expense management, project coordination. Support of multiple global satellite locations/contractors and new acquisitions.

Confidential, confident, and continuously striving to grow. Facilitation of training and counseling on a local, corporate, and national level, consulting in both group and individual sessions.

Authorized to work in the US for any employer Authorized to work in the US for any employer

Work Experience

President/Owner

Barlow Farms - San Benito, TX July 2010 to Present

•Third Generation Owner

•Negotiation of corporate lease

•Maintenance of leased barn, family homes and land

Executive Assistant to Owner Gulf Aviation Inc - Harlingen, TX August 2021 to April 2022

Assists the Fixed Based Operations (FBO) President in the daily operation, training, and supervision of department staff, including customer service and line service personnel, directing operations personnel involved in establishing, promoting, and maintaining FBO services.Presents results to senior management.Adjusts spending to stay within budget guidelines.Oversees and ensures the completion of safety-sensitive functions by observing, monitoring, and training customer service and line support personnel. Reviews and evaluates safety issues. Provides guidance on improving safety. Helps in auditing the safety program for compliance with state and federal laws and company policies and procedures by developing, implementing, and updating audit criteria. Attends safety meetings and provides updated briefings to staff.Manages inspections, Coordinates, completes, and oversees job- related activities and assignments. Supports plans and initiatives to meet customer and business needs. Identifies and addresses improvement opportunities. Demonstrates adaptability and promotes continuous improvement.Develops customer service and line service processes and tools. Identifies business problems, Benchmarks competitor services. Defines best practices. Oversees customer service and line service teams to ensure the optimization of customer experiences. Develops solutions

to accommodate requests and feedback. Provides twenty-four-hour service and support. Manages scheduled aircraft line activities by ensuring operational support is provided during aircraft launch and recovery procedures. Determines line service shift priorities. Adjusts support activities to match demand. Communicates with flight operations. Keeps the FBO Owner informed of all operational and service level issues and emergency response issues.Supports customer service initiatives to ensure customer retention and sales by identifying and mitigating potential compliance.Monitors invoicing and product quality.

Recovery Advocate shift lead

Origins Behavioral HealthCare - South Padre Island, TX December 2020 to July 2021

Shift lead for recovery advocates and approximately 15 female impatient clients, maintain curriculum adherence per guidelines set forth in residential agreement. Lead instructor for classroom studies as well as one-on-one counseling. Responsible for clinical shift notes, patient documentation and cross department communications.

•Develop and implement treatment plans to help clients overcome addiction

•Listen and interview clients to identify abuse triggers and suggest ways to suppress an addictive behavior

•Teach patients coping mechanisms and best ways to prevent a relapse

•Liaise with clients’ families to develop strategies effective in dealing with addiction problems

•Provide reports to update court on the progress of a treatment

•Lead group therapy sessions for Alcoholics Anonymous (AA) or Narcotics Anonymous (NA)

•Motivate individuals to desist from an addictive behavior and accept treatment

•Assist clients in maintaining, reestablishing, or finding a job

•Help patients setup a support network required in overcoming an addiction

•Track clients’ recovery process to identify the need for treatment plan adjustment

•Administer and regulate intake of methadone by heroin addicts

•Teach individuals how to recognize substance abuse in their friends and family

•Hold periodic therapy sessions with clients to prevent recidivism

•Organize campaigns and outreach to educate the public on the ills associated with substance abuse

•Participate in educational workshops to identify new techniques of resolving substance abuse.

Executive Assistant to CIO / Executive Vice President/Director

Oceaneering International Inc. Global Data Solutions - Houston, TX February 2012 to July 2016

Scheduled frequent global travel and logistics for CIO and team, Organized and Maintained highly confidential calendar, Expense reporting,

Liaison between CIO and Direct Reports as well as global IT department, Fielded and Scheduled all phone calls and meeting requests, Event scheduling/catering both internally and external clients, Assisted Corporate Marketing with numerous Global Events/Tradeshow, Oversaw Cellular Global Mobility Services (+$10mm annually reduced from $14mm), PeopleSoft ERP, LMS Learning Systems, Mediator between divisions & Board of Directors for CIO, Peer mentoring, Conflict mediation, Implemented policies and procedures to streamline operations, Began new division; going from cost center to profit center with

$6mm year one and $24mm year three. Assigning and SME for LMS training, In-person, group and one- on-one training/coaching.

Lead Facilitator / Executive Assistant to Founder, CEO

Baker Communications / Anger Management Training Institute - Houston, TX

February 2006 to March 2011

Direct complex projects from concept to fully operational status, Scheduling travel itineraries, lodging, meeting facilities and supplies for CEO and support staff, Coordinate internal meetings, information documentation, monthly newsletters, Attend Board Committee Meetings and produce and forward minutes to all entire team, Compile company statistics and data under requirements of the Comptroller, Schedule and maintain meetings for Chief Operating Officer, Program

Director and Business Implementation Specialists, Compiling monthly expense reports, Overseeing daily operations of office including: office supplies, equipment maintenance, business cards, stationery, company pamphlets, Daily use of

MS Office/XP, Excel, Advanced PowerPoint, Outlook, Adobe Publisher, Google Applications,

Education

Certificate in Recovery

Institute of chemical dependency studies - Houston, TX February 2006 to December 2006

High school diploma or GED in Honors Courses

Westbrook High School - Beaumont, TX August 1987 to May 1991

Skills

•Expense Management

•PeopleSoft

•Strategic Planning

•Project Coordination

•Time management

•Personal assistant experience

•Microsoft Office

•B2B

•Aviation Operation/ Executive Management (1 year)

•Communication skills

•Social media management

•Social media management

•Fact checking

•Crisis intervention

•SharePoint

•Program management

•Behavioral health

•Individual / group counseling

•Accounting

•HIPAA

•Windows

•Salesforce

•QuickBooks

•Google Suite

•Human resources

•Analysis skills

•Budgeting

•Leadership

•Data collection

•Typing

•Payroll

•Research

•Cold calling

•Sales

•Pricing

•Event Planning

•Project Management

•Facilities Management

•ERP Systems

•Presentation Skills

•Forecasting

•Curriculum development

•Conflict management

•Microsoft Access

•Case Management

•Office Management

•Management

•Negotiation

•Employee Orientation

•Computer Networking

•Group Therapy

•Program Development

•Microsoft Powerpoint

•Documentation review

•Jira

•Workday

•PHP

•WordPress

•SQL

•JavaScript

•Zendesk

•Customer support

•Agile

•Oracle

•Microsoft SQL Server

•Recruiting

•Java

•XML

•Google Docs

•Motivational interviewing

•PTSD Care

•User Acceptance Testing

•Addiction Counseling

•Business Analysis

•User Interface (UI)

•Business Requirements

•HTML5

•Customer service

•Organizational skills

•AWS

•Linux

•Microsoft Excel

•Administrative experience

•Microsoft Word

•Enterprise sales

•B2B sales

•Marketing

•Public speaking

•Fundraising

•Requirements Gathering

•Application Development

•Scrum

•APIs

•Negotiation (10+ years)

•Event planning (10+ years)

•Travel planning (10+ years)

•Mediation (10+ years)

•Project coordination (10+ years)

•Leadership (10+ years)

•Negotiation (10+ years)

•Personal training (10+ years)

•Training & development

•Supervising experience

•Aviation

•Business development (10+ years)

•Operations management (10+ years)

•New Hire On-boarding (10+ years)

•Business Coaching (10+ years)

•Due Diligence for New Acquisitions (10+ years)

•Computer skills

•Database management

•Hotel experience

•Events management

•Spanish

•Bilingual

•Smartsheet

•Vendor management

•Office experience

•Property management

•Test Cases

•Zoom (3 years)

•Virtualization (6 years)

•Mergers & acquisitions (10+ years)

•Business coaching (10+ years)

•Mentoring (10+ years)

•Crisis management (10+ years)

•Addiction counseling (10+ years)

•Project management software (10+ years)

Languages

•Spanish - Intermediate

Links

http://mailto:****.*****@**********************.***

https://www.linkedin.com/in/kori-b-smith

Awards

Volunteer of the Year- little league of America

June 2009

Certifications and Licenses

Notary Public

November 2016 to November 2026

Certified Recovery Specialist Real Estate License

Assessments

Teamwork: Interpersonal skills — Proficient

April 2022

Responding to challenging team situations at work Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

April 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Management & leadership skills: Planning & execution — Proficient

April 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Certified anger resolution therapist

November 2006 to Present

Certified to counsel those needing anger management as well as facilitate courses to certify other resolution therapists

Lifetime - Red Hat

October 2010 to Present

American heart Association volunteer/fundraiser

Additional Information

Proud mother of two adult sons, one is Acitve Army Sergeant

Contact this candidate