Service Representative Customer Support

PAMELA SCHOONOVER

P

*** * ******** **

779-***-****

adwcf2@r.postjobfree.com

I have over 10 years of Customer Service experience working in a variety of settings including retail, medical, and technical support.

WORK EXPERIENCE

Resource Specialist

06/2019 to 03/2023

Girl Scouts of Northern Illinois

Rockford, Illinois

Educated customers about billing, payment processing and support policies and procedures. Responded proactively and positively to rapid change. Provided primary customer support to internal and external customers. Tier 1 Technical Support

04/2015 to 06/2019

Servicom

Rockford, Illinois

Met customer call guidelines for service levels, handle time and productivity. Researched and identified solutions to technical problems. Upsold additional services when needed. Customer Service Representative

06/2014 to 12/2014

The Connection

Loves Park, Illinois

I educated customer about billing, payment processing and support policies and procedures. Met customer call guidelines for service levels, handle time and productivity. Provided primary customer support for internal customers. Customer Service Representative

10/2012 to 07/2013

APAC Customer Services Inc

Rockford Illinois

Established rapport with new clients to increase satisfaction and loyalty. Answered customer inquiries regarding account balances, transaction history, service charges and interest rates. Learned about customer`s financial needs, established trust, and optimized sales opportunities resulting in quality customer service. SKILLS

Customer Relations - 10+ years

Retail Sales Customer Service - 6 years

Stocking and Repleneshing - 10+ years

Microsoft Word - 5 years

Money Handling Abilities - 10+ years

Typing Proficiency - 6 years

EDUCATION

Belvidere High School

High school or equivalent

General Studies

Belvidere Illinois

09/1979 to 06/1984

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