Service Representative Claims
Resume:
Susan E. Harding
Downingtown, Pa 19335
adwcdj@r.postjobfree.com
An experienced healthcare professional possessing a varied background including over 15 years as a Registered Respiratory Therapist. Additional experience includes insurance industry service as a group medical claims representative and customer service representative. Prior professional positions also include sales, management, and customer service positions in the publishing, financial, and healthcare industries.
Professional Experience
June 2006-Present
Penn Medicine - Chester County Hospital, West Chester, PA - Respiratory Therapist A passionate advocate for a diverse patient population through development and administration of respiratory care plans. Rotate through multiple units on a daily basis providing exceptional and compassionate care.
● Responsible for orientation and education of new staff as well as students with varying levels of expertise.
● Provide all aspects of respiratory care to patients including, but not limited to, ventilator management, weaning, and pulmonary function testing.
● Managing patient records using the Epic EMR Software System.
● Exposure to a wide range of hospital processes and procedures.
● Possess exceptional workflow and time management skills.
● Extensive contact with various healthcare practitioners, patients, and family members. October 2008-January 2010
AristaCare at Meadow Springs - Plymouth Meeting, PA - Respiratory Therapist All aspects of ventilator management and weaning of ventilator dependent patients in a long-term rehabilitation facility.
● Accompanied patients to various facilities for tests and procedures.
● Education of patients and families regarding disease and care management. April 2010-January 2011
Pulmonary Associates, Paoli, PA - Respiratory Therapist Extensive patient care and interactions as well as preparation of charts for physicians. Performed various office duties in addition to patient interviewing and testing including pulmonary function testing.
December 2000-May 2006
The Chester County Hospital, West Chester, PA - Unit Secretary Extensive contact with patients, families, and providers. Front desk duties included heavy telephone contact, transcription of patient orders, scheduling of patient testing. Excellent time and task management skills.
● Coordination of staffing in nursing unit
● Assignment of patients to rooms in the unit
Education
West Chester University, West Chester, PA
BS, Respiratory Therapy
West Chester University, West Chester PA
BS, Public Health
Licensure and Certification
Licensed Respiratory Therapist, Registered Respiratory Therapist, Advanced Cardiac Life Support, Pediatric Life Support, Basic Life Support Affiliation
National Board of Respiratory Care, American Association of Respiratory Care. Various volunteer experience with church and schools. References available upon request
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