District Manager Customer Service

RB

ROBERT BUNCH

adwcc0@r.postjobfree.com 629-***-**** Jacksonville, FL 32225

Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Sales Forecasts

Operations Oversight

Organizational Analysis

Client Relationship Building

Recruiting and Hiring

Workforce Development

Action Plans

Vendor Management

Human Resource Management

Performance Evaluations

CircleK Jacksonville, FL

District Manager/Market Manager

07/2021 - Current

Mentorship of 14 Location Management Teams to execute company initiatives and demonstrate best practices for sales, profitability, and best in class customer service.

Worked with direct reports to develop and implement action plans, improving operating results.

Prepared locations for audits by analyzing marketing and inventory reports.

Identified and developed top talent within management structure to promote performance-oriented culture.

Loves Travel Center Jacksonville, FL

General Manager

01/2017 - 06/2021

Total Day to Day operational responsibilities for Retail Store to include QSR concepts (Wendy's, Subway, and Arby's) and Truck Service Facility. Travel Southeast U.S. Opening new construction Loves facilities. Manage last stage construction to setup and initial recruiting, staffing and training of hourly staff and salary managers. Typically up to 100 personnel. Mentor facility through Grand Opening and ensure baseline behaviors are in keeping of Loves standards.

Travel Centers of America Jacksonville,

FL

District Manager

10/2012 - 01/2017

Directly responsible for 7 Travel Center locations located throughout Florida and Georgia.

Demonstrated continued growth of operations with compliance to all company initiatives as well as environmental and regulatory licensing and policies.

Maintain and execute service vendor contracts (Landscaping, Lift Station Service, Window Cleaning, etc).

Maintained sales and profit growth higher than company average. Promoted two GM's to District Manager as well as developed and maintained two sites that are Corporate Management training sites. Oversight of Fuel Equipment Compliance and performance reported by Summary

Skills

Experience

outside regulatory monitoring (Warren Rogers) for entire company. Pilot Travel Centers Knoxville, TN

General Manager

12/2007 - 09/2012

Managed locations in Tennessee, Arizona, and Georgia. Responsible for daily operations of the Travel Center to Include two QSR concepts (Wendy's, Subway).

Presidents Club Winner 2009 (Divisional GM of the Year for sales and profit growth.

Cracker Barrell Old Country Store

Knoxville, TN

General Manager

08/2000 - 12/2007

Responsibility of site performance to include restaurant and retail operations. 140 employees under my charge with emphasis on customer service.

Set hourly and daily sales records and improved customer satisfaction index (Secret Shopper).

Recorded the highest Health Inspection score of 98%. USMC Jacksonville, NC

United States Marine Corps Sgt/E5

Sergeant

09/1986 - 02/1995

Fighting for the freedoms of our nation proudly.

Selected to Presidential Detail for Inaugural Parade and ceremony for President George Herbert Walker Bush Sr.

Recipient of Marine Corps Rozier Trophy (Athlete of the Year 1993 for leadership and athletics).

Duty Stations include: Camp Pendleton, CA, Headquarters Marine Corps, Washington D.C., Camp Lejeune, N.C., Gulf War-Saudi Arabia, Kuwait, Iraq, Cherry Point, N.C.

Honorable Discharge.

Central High School Wartburg, TN

High School Diploma

05/1986

Education and Training

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