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Customer Support Service Delivery

Location:
Cupertino, CA
Posted:
April 05, 2023

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Resume:

Deepak Rama

http://www.linkedin.com/in/deepak-rama Cupertino, California 669-***-**** • adwc9m@r.postjobfree.com

Sr. Program Lead.

Technically sophisticated, accomplished IT professional with over 15 years of hands-on experience managing and directing structured digital enterprise delivery, building and managing diverse multidiscipline teams for application management and development. In-depth expertise in managing large-scale complex, critical projects for global clients. Skilled trainer and project leader; able to direct multiple tasks effectively and readily master innovative software and tools. Identify and translate business requirements into IT solutions to support business operations, drive cost effectiveness, and improve quality of managed services.

Areas of Expertise:

●Analytics, Web & Mobile-Based App Development

●Digital Transformation and Change Mgmt.

●IT Policy/Procedure Documentation

●Capacity Planning, Budgets, Cost Reductions, ROI

●Pre-sales, Vendor & Portfolio Management

●Strategic & Tactical Technical Planning

●New Product Development & Validation

●Team Building & Mentoring

Professional Experience

Accenture – Client: Large Search Engine, Mountain View, California Since 2/2022

Sr. Project and Program Management:

Key Achievements:

Collaborate with Business and technology teams to build and deliver efficient supply chain solutions for Data Centers.

Lead the project for successful migration from Oracle to SAP.

Apex Consulting - T-Mobile, Cupertino, California. 6/2021 to 12/2021

Sr. Project Manager - Technology and Service Delivery:

Key Achievements:

Collaborate with technology leadership to develop and execute strategic technology programs and a road map necessary to drive the short term and long-term strategic business plan

●Manage technology & IT resources covering technology programs, business integration and execution, IT project management, developing and supporting IT applications, hardware, reporting, infrastructure, cloud-based hosting, operations, and help desk/support delivering required SLA.

Kloud9, Milpitas, California

Sr. Program Lead - Technology: 2015 – 3/2020.

Key Achievements:

Spearheaded large complex projects/programs to build up the technology system capable of anticipating and reacting to rapidly changing digital technological environments involving ERP(SAP, Oracle EBS) and Legacy Systems.

Built and lead a proactive technology delivery team tasked with web, mobile product development and delivery capabilities.

Build and oversee relationships with external vendors to develop, procure and support innovative SaaS software application solutions and platforms with emphasis on cost, quality, performance and business continuity.

Sahara Group, Houston, Texas

Sr. Program Service Delivery 2013 – 2015

Headed group’s IT Technical landscape, managing application systems, digital transformation, and cloud implementations

Key Achievements:

Led IT management team tasked with integrating infrastructure and managed application services; directed all IT selection, acquisition, development, installation, maintenance, and support; managed IT budget for infrastructure, applications services and Dev-ops.

Developed an enterprise information security framework ensuring data integrity and security.

Accenture Services. USA/ India

Sr. Delivery & Solution Architecting 2011 – 2013

Led global teams to deliver complex application management and digital transformation development projects for multiple global portfolios.

Drive the architecture, design and application delivery for business and digital transformation solution implementations.

Logica (Now CGI). UK/India

Global Delivery Manager –Digital Services 2008 – 2011

Key Achievements:

Managed Digital Services business unit and providing strategy and solutions for large fortune 100 clients on implementation of digital transformation within their environment.

Sun Microsystems, Inc., California, USA

The company created Java, Solaris Unix, and the Network File System.

Head of AM Global Competency Centres 2006 – 2008

Defined and built industry solutions based on business needs at Global Solution Centres (COEs) with key partners.

Key Achievements:

Developed and implemented time zone partnering technology strategy focused on selling and supporting repeatable IT infrastructure solutions throughout the US and Asia-Pacific region.

Intel Corporation, Santa Clara, California, USA

The world’s largest multinational chip technology manufacturing company providing cloud computing, data centre.

Head of Emerging Technologies 2005 – 2005

Defined emerging technology solutions using RFID and Sensor

Key Achievements:

Translated customer business requirements into world-class emerging technology solutions; re-engineered initiative with SAP and Oracle EBS to resolve business issues with technical solutions.

Sun Microsystems, Inc., Menlo Park, California, USA

Industry Solution Manager ~ Emerging Technologies 2002 – 2004

Led cross-functional team to define and execute an Industry solution roadmap for hardware and software Led product team and product line directing the development of emerging solutions (e.g. Sensor, RFID,)

Group Supply Chain Manager ~ Manufacturing Industry Segment

Drove the company’s automotive, hi-tech, retail/CPG, and government supply chain solutions.

Also worked for BaaN (ERP) in Netherlands as Business Consultant and HP as Customer Support Engg.

Education & Credentials

Bachelor of Science – University of Mumbai, India

PG Diploma in Computer Engineering- University of Mumbai,



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