Customer Support Repair Technician

Paul Andrew Durias

** ****** ***** ******** **. L6T1W7 ****.********@*****.***

647-***-**** www.linkedin.com/in/pauldurias/

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SUMMARY OF QUALIFICATIONS:

• Over 6 years of hands-on experience working in the Information Technology and Administration fields.

• Possess CompTIA A+ certification and currently pursuing other IT certification such as CCNA,Net+,Sec+ ITIL

• Demonstrated expertise in diagnosing and troubleshooting hardware and software problems.

• Proficient in installing, configuring, and maintaining various computer systems and software.

• Experience with mobile devices, mobile OS, and IoT internet of things

• In-depth knowledge of common operating systems such as Windows, MacOS, and Linux

• Knowledge of security best practices and ability to implement security measures to protect computer systems.

• Familiarity with cloud technologies, such as virtualization, storage, and networking

• Strong problem-solving and critical thinking skills to analyze and resolve complex technical issues.

• Strong communication and interpersonal skills to interact with customers, vendors, and team members.

• Ability to work independently or as part of a team to provide technical support and resolve technical issues.

• Willingness to learn and stay up to date with emerging technologies and industry trends.

• Currently enrolled in Humber College Continuous Education with a focus on AWS, public cloud, VMware, Linux, CCNA Networking and Cybersecurity.

Technical Skills

• Technical Customer Support

• Operating systems: Windows, MacOS, Linux, Server, VMware

• Hardware: CPUs, RAM, hard drives, SSDs, Motherboards, graphics cards, power supplies, network cards, printers, keyboard, desktops and laptops

• Software: Microsoft Office, antivirus and malware detection software, backup and restore tools, etc.

• Application: VMware, Hypervisor, vSphere, Cisco CLI, Azure, REHL

• Networking: LAN/WAN, Cabling, wireless networks, routers, switches, firewalls, VPN, etc. CERTIFICATIONS:

Humber IT Infrastructure

CompTIA A+ Certified

Dell Certified Systems Expert (DCSE)

HP Certified Technician

Certification Work in Progress: CCNA, Sec+, Net+ MCSE, ITIL Paul Andrew Durias

21 Darras Court Brampton ON. L6T1W7 ****.********@*****.*** 647-***-**** www.linkedin.com/in/pauldurias/

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PROFESSIONAL EXPERIENCE:

Computer Repair Specialist

BestBuy Canada 2017 - 2023

Performed thorough diagnostic testing and troubleshooting to identify complex hardware and software issues.

Repaired and replaced faulty components using standard and specialized tools and techniques, ensuring optimal system performance. Such as replacing Motherboard, LCD, SSD/Hard Drive, Power Supply etc.

Installed and configured operating systems, drivers, and applications to provide a smooth user experience.

Conducted preventive maintenance tasks, such as cleaning and optimizing systems, updating software, and applying security patches to improve system reliability, Quality Control Testing.

Maintained accurate records of repairs, inventory, and orders, using Best Buy's proprietary software and other tools. Volunteer: Computer Repair Technician

Renewed Computer Technology 2016 - 2017

Assessed the technical needs of learners, educators, and not-for-profit organizations, and identified appropriate solutions to meet their needs.

Refurbished donated equipment to extend its lifespan and reduce e-waste, by conducting hardware and software repairs, installing operating systems and applications, and optimizing system performance.

Coordinated with other staff and volunteers to manage inventory, track orders, and maintain accurate records of repairs and equipment donations. Proper Data Wiping and Data Destruction.

Provided technical training and support to learners, educators, and not-for-profit organizations to improve their digital literacy and maximize the impact of ICT in their work.

Participated in outreach activities and events to promote the organization's mission and engage the community in sustainable technology practices.

Maintained knowledge of new technologies and industry trends through participation in training and development programs.

EDUCATION:

IT Infrastructure - Humber College, Canada 2023

A+ Course PC Technician - Canadian Institute of Management and Technology Mississauga 2018 B.S. of Computer Science - Quezon City, Philippines 2014 Information and Communication Technology - Cainta Rizal, Philippines 2010

Contact this candidate