Administrative Assistant Customer Service

SUMMARY OF QUALIFICATIONS

* ***** ********** ** ******* office administration

Strong customer service and interpersonal communication skills

Expertise in maintaining patient files, medical billing, financial information and transcription

Strong knowledge of medical terminology and procedures

Experienced with front desk reception and upholding patient-relations

Excellent organisational and multitasking ability

Ability to adapt to fast-paced environments

Skilled with utilizing Microsoft Office Suite and EMR applications

Dedicated to providing excellent care to patients and supporting physicians

PROFESSIONAL EXPERIENCE

Administrative Assistant

Toronto General Hospital (Multi-Organ Transplant Unit)

2018-Present

Experience providing administrative training

Triage all incoming and outgoing calls, faxes, and appointments

Responsible for office management duties including maintaining patients’ database (EMR)

Successfully use appropriate communication techniques to de-escalate conflicts

Coordinate appointments with doctor and patient schedules, and apply modifications, cancelations or date changes when necessary

Create and maintain confidential patient files by implementing Emergency Health Records systems to automate records management

Cross trained in the Out-Patient Clinic in the Multi-Organ Transplant

Worked with medical office staff to ensure completion of tasks on schedule

Scheduled testing and appointments for patients both in person, over the phone, or MS Teams.

Receptionist (Medical Office Administrator)

Dr. Alisha Razack Family Clinic

2017- 2018

Answered, received and sorted all phone calls and faxes

Scheduled all appointments and accurately maintained patient records in the Emergency Medical Record database

Maintained equipment and office supplies, and prepared examination rooms prior to appointments

Ensured accurate accounting and billing processes

Utilized various communication and de-escalation techniques

Trained new staff on computer systems and facilitated communication between clinic and system support specialists

Key accomplishments:

Successfully supported the opening of a new family medical practice

Planned and established all office procedures from inception

Provided excellent customer service to all prospective and current patients by creating a welcoming and patient-focused environment

Receptionist

Dr. Ali Kheradmand Sports Medicine Clinic

2016- 2017

Answered all incoming and outgoing calls, faxes, and scheduled appointments

Responsible for office management duties which included accounting, billing reconciliation, banking, and maintaining the patient records database

Assisted patients using in-depth knowledge of procedures to answer inquiries and utilized effective conflict resolution methods to de-escalate high stress situations

Education

Office Administration Health Services- Diploma

Seneca College, Toronto, ON

Completed in 2016

Languages

Fluent in English and Tagalog

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