Derek Porter

Customer Service

Las Vegas, NV ****3 adwc8p@r.postjobfree.com

+1-408-***-****

**** *. **** ******* **. #1062 Las Vegas, NV 89123

408-***-**** adwc8p@r.postjobfree.com

A highly talented individual with great experience in filling, unloading and loading Pyxis machines, compounding medications under a fume hood, delivering medications to various units in the hospital, medication reconciliation, preparing and prepackaging medication for use in hospitals, local pharmacies, and correctional facilities; maintaining dispensing records for controlled substances and other medication supplies and equipment for residents; transcribing medical orders, and handling phone calls and providing excellent customer service.

Core Qualifications

1.Superb communication skills necessary to follow verbal and written instructions, including the ability to understand technical and pharmaceutical terminology.

2.In-depth mathematical skills necessary to accurately compute fractions, ratios, percentages and totals.

3.Strong knowledge of and skill in aseptic technique and transcribing medical orders.

4.Strong knowledge of Windows, Word and Excel based operating systems, software applications.

5.Well versed in handling insurance billing and rejections.

6.Fluent reading, speaking, and writing skills in Spanish.

Authorized to work in the US for any employer

Work Experience

Prior Authorization Specialist

Asembia - Las Vegas, NV June 2021 to Present

Answer phone calls from patients to process refills or give updates on medication orders. Answer phones calls from doctors offices to provide updates on orders.

Process refills and new orders appropriately.

Resolution Advocate

Fidelity National Home Warranty - Las Vegas, NV July 2020 to September 2022

Answer phone calls from homeowners. Update homeowners on the progress of their work orders. Originate new work orders. Document every call with a homeowner.

Customer Service Representative

Conduent - Las Vegas, NV

April 2021 to June 2021

Answer phone calls from customers and providing support and troubleshooting for devices.

Transportation Specialist

MTM - Las Vegas, NV

October 2020 to December 2020

Answer phone calls and help set up transportation to get patients to appointments.

Customer Service Representative Sykes Enterprises, Incorporated - Las Vegas, NV February 2020 to June 2020

Answer phone calls from customers and verify information to make sure we're looking a the correct account.

Troubleshoot customer issues or redirect to the proper department.

Amazon Warehouse Associate Amazon Fulfillment Associates - Las Vegas, NV October 2019 to December 2019

Sort packages and jiffies (envelopes) as they come down the line. Scan package and place on pallets building totes.

Scan jiffies and place on pallets or into sortment bags keeping them below the black line inside the bag.

Brand Ambassador

Emineo Marketing Solutions - Las Vegas, NV May 2019 to June 2019

I provide customer service to customers that enter the store, by helping them find whatever they are looking for.

I also help educate customers on the latest available products through the company I represent.

Pharmacy Technician Pharmacy Care Concepts August 2016 to April 2019

1.Process Medication orders sent from assisted living homes and skilled nursing facilities.

2.Answer phone calls and address or redirect them as needed.

3.Call or fax MD offices to clarify prescription orders when needed

Pharmacy Technician

Traveler

March 2016 to May 2016

Natividad Medical Center

1.Answer phone calls from nursing units and redirect calls as needed.

2.Draw up oral syringes for pediatric and neonatal patient orders.

3.Refill Pyxis machines with medication as needed and requested. Load and Unload medication into/ from Pyxis machines.

4.Deliver narcotic IVs to nursing units.

Pharmacy Technician

Stanford Hospital & Clinics

February 2013 to January 2015

1.Refill Pyxis machines with medication as needed and requested. Load and Unload medication into/ from Pyxis machines.

2.Send medications to satellite pharmacies as requested.

3.Prepare ADDvantage antibiotic IVs.

4.Compound Patient Orders.

5.Complete medication reconciliation for patients in the emergency department.

Pharmacy Technician

CVS Pharmacy- Palo Alto - Mountain View, CA August 2011 to February 2013

1.Transcribed prescription orders written, fax, or e-fax by doctors and typed them into the computer.

2.Handle insurance claim billing and insurance rejections when they appeared (Medicare, Medicaid, anthem, McKesson, express scripts, cardinal care and other similar types of insurances).

3.Filled medication orders after they were typed into the system.

4.Ordered medication that was out of stock (via Cardinal Express).

5.Sold medications at the checkout at the checkout stand after properly identifying who the customer is picking medication up for.

Medicine Technician Heritage Place - Tracy, CA October 2010 to July 2011

1.Maintained records of medication residents were taking.

2.Maintained regular contact with resident's doctors.

3.Maintained records of controlled substances residents were taking.

4.Practiced First Aid on residents (When necessary). Pharmacy Technician (Externship)

Pharmacy Technician

Prescript Pharmaceutical - Pleasanton, CA March 2009 to April 2009

1.Filled Prescription orders and prepackaged medication for use in hospitals, local pharmacies, and correctional facilities.

2.Used a unit dosing machine for prepackaging medication.

Education

CPhT in San Joaquin Pharmacology

Institute of Technology - Modesto, CA 2009

High school or equivalent in High School

Fremont High School - Sunnyvale, CA August 2003 to June 2007

Skills

•Customer Service

•Outgoing

•Promotional

•Warehouse Associate

•Microsoft Office (10+ years)

•Mathematics (6 years)

•Phone Etiquette

•Sales Experience (1 year)

•Sales (1 year)

•Google Docs (3 years)

•Computer Skills (8 years)

•Google Suite (1 year)

•Clerical Experience (2 years)

•Cash Handling (2 years)

•Retail (2 years)

•Transcription

•McKesson

•Hospital Experience

•Aseptic Technique

•Compounding Medications

•Pharmacy Technician Experience

•Computer Literacy (10+ years)

•Telemarketing

•Lead generation

•Software Troubleshooting

•Benefits administration

Certifications and Licenses

Pharmacy Technician Certification

Assessments

Reliability — Highly Proficient

January 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Verbal Communication — Highly Proficient

June 2019

Speaking clearly, correctly, and concisely Full results: Highly Proficient

Cognitive Ability — Expert

December 2019

Combining pieces of information to form general rules or conclusions. Full results: Expert

Outside Sales — Highly Proficient

August 2019

Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

June 2019

Assesses personality traits that result in high-quality customer service. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Critical Thinking — Highly Proficient

June 2019

Measures a candidate’s ability to use logical approaches when solving problems. Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales: Influence & Negotiation — Expert

February 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Expert

Customer Focus & Orientation — Highly Proficient

February 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Highly Proficient

April 2020

Identifying and resolving common customer issues Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

January 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Verbal Communication — Highly Proficient

December 2019

Speaking clearly, correctly, and concisely Full results: Highly Proficient

Attention to Detail — Expert

September 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Expert

Warehouse Associate — Highly Proficient

September 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Memorization — Proficient

September 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate