Daiyanah Washington

Customer service representative

-Tampa, FL

-Email: adwc8a@r.postjobfree.com

Mobile: 1-813-***-****

•Summary experience:

Engaging with customers, satisfying there needs, helping, valuing customers time, providing resourceful information, call center, experience with computers and systems

Authorized to work in the US for any employer !

Epiq (temporary)

Claims representative

most previous job

inbound calls from customers who needed more information on there notices they received, what the cases are about, what actions they need to take etc.

Customer Service Representative

Maximus Call Center - Riverview, FL

October 2022 to January 2023

Inbound calls, engage with and enroll consumers into health insurance, filling out there applications, seeing what the consumers are eligible for; finding if there doctor is in network. Taking high volume calls especially during open enrollment. Making sure as a csr that I am satisfying all my customers needs, finding what’s best suitable and beneficial for them. This role includes patience as well, due to some customers not being in the best mood but still helping them as much as possible.

Inbound and Outbound Sales

OneTouch Direct - Tampa, FL

December 2021 to August 2022

• Call business owners, check up on there devices they have with there business, if there facing any issues, we let them know we have upgrade opportunities to get the newest devices so their business can flourish, also we provide internet and wirelines, say for example if a customer wanted to apply internet to their business

McDonalds Crew Member

May 2020 to February 2021

Taking orders, bring cashier, giving out orders, cleaning and stocking

Team Member

black hibachi food truck - Tampa, FL

April 2019 to July 2020

I worked at food truck company, Black hibachi, owned by one of my relatives, i would take orders over the phone and write them down to be made.

Sales Associate

Zumies - Tampa, FL

June 2019 to July 2019

Seasonal retail:

Greeting customers providing them with a great selling experience, making them feel comfortable in the store, making them satisfied of there wants and needs

•Education

High school diploma

Armwood High School

Skills

Upselling

Business Development

Cold Calling

Sales Management

Telemarketing

Recruiting

Negotiation

DismissCash Handling

Retail Sales

Cashiering

Customer Service

Communication skills-3 years

Outbound Sales

Inside Sales

Outside Sales

CRM Software

Salesforce

Computer Skills

Direct Sales

Inbound calls

Health insurance

Social listening

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