Business Data Analyst

Summary:

Result-oriented and technically adept professional with experience of over 6 years in Business/System/Requirement/Process Analyst, Analytics, Data Analytics, and in depth knowledge of the Software Development Life Cycle.

Solid expertise of software development life cycle (SDLC) from gathering requirements, design, development (configuration and integration), testing, training, implementation and production support for multiple clients in agile and waterfall methodologies.

Experience in using tools like Rational Rose and MS Visio for business process modeling (BPM) and designing data flow diagrams (DFD), UML diagrams like Activity, Sequence, Swim lane, Class, Use Case Diagrams, and Business Workflow Charts.

Analyzing Process and workflows, creation of Use Case Specifications, Application Report Specifications.

Conversant in creating UAT Test plans and test execution, preparing UAT Training Material, Log bugs in defect Management Tool, Coordinating UAT Defect Meetings, and assisted in post –Production support.

Experience in Rational Requisite Pro, IBM Doors, MS Excel, Enterprise Architect, MS Project, MS Visio, Jira

Organized and led discussions with stakeholders, SMEs, system architects and technical teams through channeled /phased meetings and Joint Application Development (JAD) sessions for requirement gathering, cost and timeline analysis, data analysis, data/business.

Produced sequence diagrams, business mappings, performed data analysis, UML diagrams for creation of functional requirements documentations, and participated in developing technical documents to define Interface between CRM, and external applications.

Education:

Bachelors of Science in Information Technology

GMU – 2016

Technical Skills:

Tools: Axure, Bugzilla, JIRA, MS Visio, Lucidchart, SharePoint, Microsoft Office (Excel, Word, Outlook, Access, and PowerPoint), Smartsheet

Methodologies: Agile (Scrum), Waterfall

Documentations: Project Scope Document, Business Requirement Document, Training Manuals, Test Plans, Traceability Matrix, Use Case Document, Functional and Non-functional Specs/Technical Specs, Business Rules Spreadsheet, Change Management, JAD Sessions, Project Planning, Cost/benefit Analysis, Project Scheduling

Professional Experience:

Fannie Mae

Business Data Analyst - Multifamily Technology

Reston, VA

03/2020 – Current

Project Description: Provided work with the team in building, developing, and designing functionality for a product, as well as ensure the ongoing implementation, enhancement, and maintenance of existing products

Responsibilities:

Participated as a member of a project team to develop innovative, high-quality software solutions in an Agile development environment

Developed, modified, and designed software based on requirements/design specifications

Helped define business and user needs and processes; determined solutions, worked with project team/sponsors in identifying best solution

Participated in requirements analysis; helped design applications based on system requirements; promoted top code quality and solved exciting issues related to performance tuning and scalability

Build enhancements within existing applications to optimize efficiency

Supported implementation of software application changes with daring deployment timelines.

Facilitated testing and requirements traceability through project lifecycle

Collaborated with the team on ongoing maintenance of the product lifecycle, as well as support multiple internal clients

Provided technical leadership for varied mortgage servicing systems and data structure

FICO

Business Analyst - Debt Collection Recovery Software

Fairfax, VA

07/2019 – 02/2020

Project Description: Responsible for eliciting and documenting functional requirements, use cases, user stories and maintaining a requirements traceability matrix using a variety of techniques such as interviews, document analysis, solution requirement workshops, surveys, business process descriptions, use cases, scenarios, business analysis, decision requirements analysis and workflow analysis.

Responsibilities:

Analyzed and decomposed complex requirements

Analyzed existing systems and highlighted areas of improvement

Applied best practice approaches to all aspects of solution implementation

Consolidated functional and technical solution specifications and author end-user run book

Contributed to project plans including resource requirements, deliverables and timelines

Created functional specifications including user interface prototypes and business and decision flowcharts

Created precise documentation of prioritized functional requirements that can be signed off by the client and directly converted to test plans

Ensured established deadlines are met by self and team while reinforcing achievement of quality standard

Leveraged data analysis to drive objectivity and a focus on business value into every decision

Liaised with FICO technical resources to assisted them in delivery of the solution

Monitored performance, discover variances and propose necessary actions

Oversee OM solution configuration as per the specifications

Performed gap analysis and recommended solutions

Provided input for end-user solution run books

Seek ways to execute more effectively, streamline processes, reduce costs, work smarter

Understand, translated and communicated both business and technical objectives from multiple perspectives including client view, internal development view, and operational and support view

Validated the functionality of the end product according to the requirement specifications

Worked directly with clients to obtain clear and unambiguous functional requirements

Worked on a wide range of complex projects, assignments, and issues

Contributed on multiple on-site delivery projects for multiple products and clients with substantial scope with significant client interaction

Demonstrated leadership abilities that drive people towards achievement of Departmental level goals

Proactively communicated and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the solution specifications

Worked independently with end-users and under direction of project managers to ensure timely completion of milestone dependencies

Participated in project planning and estimating

Facilitated testing and requirements traceability through project lifecycle

Prosperity Home Mortgage, LLC

Business Analyst - Loan Origination Systems

Chantilly, VA

11/2018 – 06/2019

Project Description: Provided enterprise-wide support and project coordination in connection with the company’s loan origination system. Met with business lines to identify application requirements for end users, and provided feedback. Tracked findings and was responsible for leading the implementation of needed process changes to the application.

Responsibilities:

Utilized third party data (Mortgage Metrix) to develop market opportunity reports and analytics to drive sales campaigns and strategies within regions, teams and for individuals.

Utilized third party data (Mortgage Metrix) to develop wallet share opportunity reports and analytics to drive sales campaigns and strategies for existing accounts within Regions, teams and for individuals.

Utilized data warehouse to discover opportunity trends within products, customer profiles, rate sheets and pull through.

Analyzed market data and data warehouse to collaborate with Sr. Leaders and channel marketing in strategic direct marketing efforts.

Created sales campaign opportunities using data collections via social platforms.

Migrated manual reporting to CRM to create Production and performance reporting to support the Sales leaders and account executives. Collaborated with CRM vendor to developed Channel, Team and individual dashboards and build workflow processes.

Developed actionable performance and productivity reporting to support channel ops leadership in process improvement and identifying performance gaps.

Wrote functional specifications, change requests, test plans, and training documentation

Designed and implemented solutions by creating new workflows, input forms, pipeline views, dashboards, reports, and print forms

Maintained a consistent and constant flow of communication with team members and managers; able to articulate thoughts crisply but with the appropriate level of detail and accuracy depending on the audience

Performed Quality Assurance testing and coordinated user acceptance testing

Converted large epics or user stories into smaller, detailed user stories that developers, user experience, and quality assurance resources can digest

Troubleshoot support tickets and make recommendations on system changes and optimizations

The Washington Post

Washington, DC

Business Process Analyst

09/2017 – 11/2018

Project Description: Transformation to a digital-first approach to increase engagement and repeat customer visits.

The project was to develop customized and innovative apps and strategies spanning across various digital properties for tablets and mobiles in order to create new digital streaming experiences for the customers. This was part of Project Rainbow and the apps created under this strategy were developed exceptionally fast thus making the project super-efficient and convert the increasing visitor base to future digital subscribers.

Responsibilities:

Acted as a requirements manager by eliciting with business teams, technology teams and quality assurance members to gather, document, manage and communicate system requirements effectively following Agile methodology.

Interacted with system developers to clarify questions and resolve discrepancies in User Requirement Documents (URD) and documented User Stories and TDD on SharePoint.

Uses all appropriate tool (BPMT) disciplines and knowledge of strategies to ensured guidelines are followed.

Verified and validated requirements throughout the development process by constantly interacting with technical and business teams.

Designed UML diagrams and documented requirements using Rational Rose and MS Visio, for better understanding of business processes and constructed Web Prototypes and Mock-ups by designing and building interaction.

Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.

Involved in defining the source to target data mappings, business rules and data definitions.

Defining the priorities for product backlog and sprint backlog for development purposes.

Collaborated with technical staff and subject matter experts to establish the technical vision of projects and analyze tradeoffs between performance and usability.

Collaborated with development team to create product designs and providing client support as needed.

Initiated JAD sessions for design and documentation of the System Design Document (SDD) and made sure that all the requirements were implemented into functionality or a feature within the system by means of Requirements Traceability Matrix (RTM).

Documented system requirements, both functional and non-functional in Rational Doors, and validated the proposed system design to meet the needs of business partners.

Tracked and reported project milestones and presented status reports to senior management.

Managed scope change effectively with business modules in mind, thus accommodating reasonable requests from business teams and dealt with debugging and change cases.

American Eagle

San Francisco, CA

CMS Business Analyst – Omni Channel

02/2017 – 09/2017

Project Description: Enhancement to Omni channel Deployment and design Content Management System.

Provided additional enhancement to the American Eagle Omni channel Strategy to served customer needs in-store, online and via mobile. American Eagle anticipates new opportunities for growth through the expansion of the Store-to-Door program. Included methods to avoid taking a markdown on slow moving items in one store, which can now be shipped to customers making the purchase from a different store. The program also has a feature to automatically prioritize the closest shipping distance to the customer.

Responsibilities:

Partnered with business and technical stakeholders in navigating through complex multi-year platform transformation initiatives.

Proactively leadership on multiple priority capital programs/projects, ensuring on time delivery, balanced budgets.

Promoted agile best practices across functional groups, evolving business processes to align company goals with functional group logistics.

Delivered 20+ continuous iterative delivery sprints across multiple products following ATDD principles

Gathered business requirements to build Enterprise Data warehouse and performed Data Mapping to identify the source to target data elements for creation of Data Marts.

Worked on BI tools to develop drill-through dashboards, visual analytics and on-demand reports to be leveraged by end users.

Performed SQL queries on Oracle Database for Validation purpose with SQL Plus assistant

Assisted teams through the product inception process, includes product feature sizing with technical team (Dev Lead, Quality Engineering, Domain Architect)

Validated requirements with the Business and Technical units.

Elicited Business and Reporting Requirements from the clients by conducting and leading JAD sessions and workshops.

Conducted and lead strategic workshops with business stakeholders and creative team to design and improve user navigation and user experience within American Eagle web properties.

Managed resources and infrastructure allocated towards the project efficiently to meet deadlines.

Analyzed of Risk and impact assessment of asset deployment during prod environment switches.

Conducted Vendor evaluation, Proof of Concept and Implementation of solution.

GAP analysis and impacted assessment of vendor solution implementations, Internal Process Transitions.

Participated in application Design sessions, iteration planning and Acceptance parties.

Involved in Vendor solutions evaluations and COTS solution implementations such as GIGYA, Adobe Site catalyst, Adobe Test and Target, Foresee and Opinion labs.

Worked closely on the project plan, benchmarking, risk analysis and disaster recovery.

Acted as a mediating link between the developers, Web Analytics team and the customers (Product/ Service Owners and Stakeholders).

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