Administrative Assistant Customer Service

Michael Burke

*** **** **** ******, ********, NY 11203 • 347-***-**** • ***********@*****.***

SUMMARY:

More than eight years of an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Self-motivated, able to set effective priorities and implement decisions to achieve immediate and long-term goals and meet operational deadlines. Adapt easily to new concepts and responsibilities. By applying both administrative and organizational skills, it will contribute towards tremendous growth within any organization.

EDUCATION:

Medgar Evers College, Brooklyn, NY Expected Graduation Date:

Bachelor of Business Administration May 2021

PROFESSIONAL EXPERIENCE:

Lowe’s Home Improvement Brooklyn, NY 03/2017 - 12/2017

Product Service Associate

Ensured store displays and signage were maintained and up to date.

Moved beams and grids, rotated stock, built products, and displayed products and product support materials as appropriate.

Ensured resets completed by outside vendors were properly stocked and priced, and damaged products are identified and processed according to procedures.

Provided excellent customer service by assisting customers in locating, selecting, demonstrating, and loading of merchandise in a friendly and professional manner

F&S Barbershop Brooklyn, NY 9/2005-03/2017

Administrative Assistant/Barber

Managed the day-to-day operations of the barbershop

Made appointments for clients

Organized and maintained files and records

Processed incoming and outgoing mail

Trimmed clients hair when needed

United States Postal Service Queens, NY 9/2004-8/2005

Casual

Scanned incoming parcels to be distributed to the designated route carriers

Sorted mail to the corresponding addresses and P.O. boxes

Prepped mail

Forwarded mail to the correct addresses

COMPUTER SKILLS:

Proficient in Microsoft Word, PowerPoint, and Outlook

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