Customer Service Operations Supervisor

**** ***** *** *****

Humble, TX *****

Phone 832-***-****

E-mail ***************@*****.***

Grace Chavez

Objective

A detail-oriented and organized professional, I run branch operations smoothly with an eye toward meeting company sales and customer service goals. Through effective communication and personalized attention, I build strong customer service relationships and utilize cross-selling techniques. Having a branch management position, my unique capabilities can fit within a number of other capacities.

Summary of qualifications

12/2004-Present Citizens Bank The Woodlands, TX

Operations Supervisor

With over 20 years’ of banking experience, I have grown to obtain the knowledge and experience to manage a branch of 5 employees as well as being a building manager. In managing the branch personnel, I recruit, hire and coach employees. I take an active role in evaluating customer service methods as outlined by management. In reviewing the staff’s performance on an ongoing basis, I set workload standards and encourage employees to establish professional and personal goals. I manage the department budget and branch finances and increase fee income opportunities when possible.

Professional experience

5/2000-12/2004 Sterling Bank Humble, TX

Production Co-coordinator

Customer Service.

Assist Office Head Teller with daily bank operations.

Responsible for opening the Office.

Balancing ATM and TCD/Vault Custodian.

Paying and Receiving Teller, back-up to New Accounts.

Responsible for all Audit functions on the teller line

Education

Skills

1998 Chester W. Nimitz Senior High School Houston TX.

I possess a basic understanding of Microsoft Word, Excel, and Windows

Fluent in English and Spanish

Ability to learn and adapt quickly to any work situation

Ability to meet goals in a fast and efficient

References

Excellent references will be provided once a mutual interest has been established.

Contact this candidate