Linda Troublefield

**** ***** ****** *****, #***

Email address: adwc27@r.postjobfree.com

Waldorf, MD 20602

301-***-****;202-***-****

OBJECTIVE: Experienced professional seeking to fill a position working in a clerical or Legal Profession with potential for growth. Actively seeking a position to utilize strong critical thinking problem solving decision making.; source documents by reviewing data for incomplete documents to the team leader.

Qualifications:

Enters customer account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintained data entry requirements by following data program techniques and procedures,

Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data, combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data; reviewing output.

Secures information by completing data base backups.

Have maintained operations by following policies and procedures; reporting needed changes

Have maintained customer confidence and protects operations by keeping information confidential

Have contributed to team effort by accomplishing related results as needed.

20 years of customer service skills and providing feedback

20 years of data entry, proof reading, attention to detail, and critical thinking.

One year experience working as a custodian.

CrossMark

Headquarters Dec. 2015-Present

5100 Legacy Dive

Plano, TX 75024

Job Site: Sam Club, Laurel, MD

Event Specialist: Exhibit and promote products. Issues samples of products for promoting sales within the store. Engage with the consumer and encourage sales. Advertise and promote retail products displays. Responsible for completing required training on a personal computer and for reporting store visits and hours worked. Daily duties are to clean all items exhibit that was used to promote products.

Uphold company values and respect every customer. Responsible for returning items not displayed and disposing of used items. Provides vendor support utilizing excellent custom service skills. Occasionally participate in ongoing training and development.

Order Fulfillment Sept. 2014- April 3, 2015

Zionsville, IN

Data Entry: A remote work from home position which required the use of an computer to utilize a computer to enter name, addresses, marital status and educational background of individuals. Transcribed names of individuals participating in sweepstakes entries. Conducted verification of entries. I maintained the ability to work independently with minimum supervision.

This position was a work from home position that entailed maintaining productivity of entries entered into the computer on a daily basic.

CCA/CTF

March 3, 2003-May, 2013

1900 E Street

Washington, DC 20003

Correctional Officer: Monitored staff entrance of individuals entering the facility. Conducted pat searches of customer personal property as they enter the metal detectors. Issued badges, and application to attorneys and the public for requesting visitation privileges. Made contact by phone to unit shift officers informing them of other visitation appointments and cancellation for their unit.

Wrote disciplinary action on inmate who created disturbance on the unit. Informed supervisors of non-medical emergencies and for medical emergencies within the unit. Informed supervisor of codes within the unit. Cross-trained details for custodian duties within the unit. Issued medical supplies to intake entering the unit. Updated unit census of unit intakes. Utilized computer for completion of yearly training and for exams. Utilized a dispatcher for emergencies.

EDUCATION:

Prince George’s College

301 Largo Dive

Largo, MD

Paralegal

September 1997-May 1998

Tesst College

Beltsville, MD

Computer Business Management

August, 2005-May, 2006

SKILLS:

Data Entry

Customer Service

Legal Assistant

File Clerk

Cross-referencing

Docketing Clerk

Correctional-Officer

Cross-training

Receptionist

Superior customer service

Additional experience/knowledge

oRetail Merchandising

oSecurity/Correctional officer

oand Probate Real Estate

oLaw Enforcement/Security

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