Latoucha Jones
305-***-**** adwc0g@r.postjobfree.com Okeechobee, FL 33015
SUMMARY
Experienced Phlebotomist bringing 20 years of experience. Expert in venipuncture, capillary
puncture and special collections. Skilled in accurately collecting specimens for quick testing and
diagnostic turnaround. Team-oriented with proper venipuncture techniques.
SKILLS
Biohazard waste disposal
Tracking specimens
Sanitation and sterilization
Proper storage procedures
Therapeutic phlebotomy
Sharps disposal
Data entry
Quality control
Customer service
HIPAA
Friendly, positive attitude
Donor screening
Drawing blood
EXPERIENCE
Donor Services Technician II, OneBlood inc.
February 2015-Current
Hollywood, FL
Identified patients using proper procedures prior to specimen collection.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other
equipment.
Maintained fully-stocked phlebotomy cart, carrier and station.
Prepared and packaged specimens for courier transport.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary
puncture.
Observed patient for unusual reactions or events to take appropriate action under established
guidelines.
Upheld donor confidentiality throughout intake and collection process.
Processed client payments and collected appropriate billing information.
Labeled blood vials with critical information like time of collection, date and patient name.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes,
butterfly needles and straight needles.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and
self.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Interacted with patients to gather and record data prior to blood draws.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Flushed intravenous lines with saline to prevent blockages.
Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Medical Assistant/Medical Receptionist,
ProHealth Care Inc.
June 2010-September 2011
Long Island, NY
Set up appointments for physician visits and procedures using calendar software.
Updated group medical records and technical library to promote smooth office operations.
Entered insurance, demographics and health history into patient database.
Managed office phone lines by checking voicemail, returning calls and directing messages to
team members.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room
utilization.
Checked patients in and out for appointments and collected co-payments.
Scheduled and followed up on patient appointments, collected and processed patient
payments and maintained patient files.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Answered multi-line phone system and directed callers to requested personnel and
departments.
Photocopied insurance cards, documented details and verified patient coverage for
upcoming procedures or appointments.
Trained new staff on office procedures, insurance processes and medical terminology.
Measured vital signs and took medical histories to prepare patients for examination.
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Responded to patient callbacks and phone-in prescription refill requests.
Conducted insurance verification and pre-certification and pre-authorization functions.
Incorporated outside records into charts and EHR.
Followed principles of asepsis and infection control to meet patient safety guidelines.
EDUCATION AND TRAINING
Certificate of Nursing Assistance
Queens College of The City University of New York, Flushing NY May 2001
CERTIFICATION
CPT