James Amsden Page * of *

James E. Amsden

* ******* *******

Worcester, MA 01604

508-***-****

adwbzv@r.postjobfree.com

Objective: To secure a challenging position which enables me to contribute using my present knowledge and experience, while providing an opportunity for future professional growth. Experience:

2018 -2020 Architectural Fireplaces of New England. Service Tech

• Perform troubleshooting, repairs, annual maintenance of gas fireplaces in customers homes. Delivery and installation of specialized options relating to fireplaces. Extensive driving to all parts of New England in company provided vehicle. 2012 – 2018 Bay State Fire Protection/Encore Fire Protection Fire Service Tech.

* Perform maintenance of fire protection products and services on established customer base. Promote and sell company’s products and services to existing customers as well as potential new customers. Provide suppression systems testing and inspections to the prescribed manufacturers standards. Perform on-site emergency troubleshooting and repairs of all fire protection equipment, i.e.: portable fire extinguishers, emergency lighting and suppression systems. Identify code issues and non- conformance issues. Resolve installation and non-conformance issues on customer sites. Responsible for high profile accounts such as major airports, learning institutions, sports stadiums, major hotel chains and U.S. Military branches.

2007 - 2012 Self Employed – Handyman

Performed various jobs such as renovation projects, general repairs and odd jobs in customers homes or places of businesses. Experience in general plumbing, electrical, carpentry, painting, cleaning, landscaping/yard work, tree work, roofing, fencing, stone walls and walkways and pool maintenance. Work well as an individual or as a member of a team. 2005 - 2007 Cintas Fire Protection Woburn, MA Fire Service Technician/Account Rep.

Schedule and perform maintenance of fire protection products and services on established customer base. Promote and sell company’s products and services to existing customers as well as potential new customers. Provide suppression systems testing and inspections to the prescribed manufacturers standards. Perform on-site emergency troubleshooting and repairs of all fire protection equipment, i.e.: portable fire extinguishers, emergency lighting and suppression systems. Identify code issues and non-conformance issues, Prepare accurate and timely service tickets and reports. Resolve installation and non-conformance issues on customer sites. Responsible for high profile accounts such as major airports, learning institutions, sports stadiums, major hotel chains and U.S. Military branches. Relied on as first customer contact for resolution of delicate issues. Work closely with local and state fire marshal’s offices.

2004 – June 2005 North East Fire & Safety Bellingham, MA Service Representative / Technician

Provide professional customer service, surveys, inspections, testing, installation, repair, sales and support of fire prevention apparatus and emergency lighting. Devices include portable fire extinguishers and suppression systems for residential, commercial and industrial buildings, learning institutions, kitchens, service stations and special hazards such as paint spray booths and fuel storage. Familiar with various fire alarm panels and procedures for deactivation/activation. Adhere to extremely tight schedules in a timely manner in a fast paced work environment. Accent on quality work and have an excellent rapport with customer base. Factory certified in Kidde XP and Amerex KP, XL and IS suppression systems. Licensed in portable fire extinguishers, hydrostatic testing and fire suppression systems with the State Fire Marshal’s Office in Massachusetts and Rhode Island. James Amsden Page 2 of 3

2002 – 2004 O’Connell Fire Protection Worcester, MA Service Representative / Technician

Provide customer service, inspections, testing, installation, sales and support of fire prevention apparatus. Devices include portable fire extinguishers and suppression systems for residential, commercial and industrial buildings, kitchens, service stations and special hazards such as paint spray booths and fuel storage. Adhere to extremely tight schedules in a timely manner in a fast paced work environment. Accent on quality work and have excellent rapport with customer base. Massachusetts License #1118.

1997 – 2001 Maxtor Corporation Shrewsbury, MA Desktop / Response Center Analyst

Respond to requests from worldwide user community as a first point of contact via telephone and personal contact for problem resolution and other service requests. Analyze, troubleshoot and resolve routine to complex problems, which include desktop and network applications and software, production applications, local and wide area networks, telecommunications and related hardware. Determine networking needs, route and patch network cables to user’s offices and to data closet. Supply remote dial-up support for all off-site users. Resolved 83 percent of problems via telephone support or provide on-site resolution as needed. Review and route unresolved problems to appropriate level of IT and escalate critical and non-critical issues as needed. Determine support needs, recommend and implement tools, policies, processes, procedures and process improvements. Provide training and support to lower level Response Center and IT Staff. Implement and support major system/application changes, plan, organize and perform special projects. 1995 – 1997 Quantum Corporation Shrewsbury, MA Debug/Failure Analysis Technician

Analyze and debug high capacity SCSI prototype disk drives to component level supporting Engineering Pilot Line. Disposition failing units to appropriate rework area. Help resolve problems with manufacturing processes from Design Engineering through Volume Production phases of product. Train lower level technicians in debug techniques, troubleshooting skills, product specific trends and test equipment setup/usage such as VAX and P.C. based diagnostic tools, oscilloscopes, multi-meters, etc. Travel worldwide to support other facilities and product lines as necessary. 1994 – 1995 Graves Fire Protection Lunenburg, MA Service Manager / Technician

Responsible for residential, industrial and commercial fire protection apparatus including inspections, installations, service and sales. Customer interface providing training and service delivery. National Fire Prevention Association certified/Licence#1118. 1974 – 1994 Digital Equipment Corp. Maynard, MA

Senior Field Service Engineer/ Account Representative (1982 – 1994)

Provide maintenance, repair and installations of large and small scale computer systems including VAX Clusters, Large Area VAX Clusters, RISC Architecture Clusters and a variety of associated products and peripherals, supporting up to 40 customer accounts. Provide service, required maintenance and repair of desktop systems including Dell, Compaq, Apple, Macintosh, IBM, Zenith, Tandy and Digital. Responsible for site management, problem diagnosis and repair. As account team leader, delegate workload for up to 8 team members and product specialists. Generate and maintain technical records, reports and customer contracts. Provide 24 hr. standby coverage for Central New England Region and travel nation wide to assist in Trade Show support as necessary. Volume/Systems Technician (1974 – 1982)

Performed various duties on large scale mainframe computers in a manufacturing environment including final assembly and test. Test and repair of VAX, PDP10/11 systems, sub-assemblies and related peripherals/options to component level.

Education: Clark University Worcester, MA

Undergraduate Courses – Computer and English Curriculum(s) Northeastern University Marlboro, MA

James Amsden Page 3 of 3

Undergraduate Courses – Business Curriculum

West Boylston High School (honors) W. Boylston, MA References: References are available on request.

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