Gift Eshiet

Customer Service Representative

587-***-**** adwbpm@r.postjobfree.com Calgary, AB T2X 0Z4 CAREER OBJECTIVE

Highly skilled and motivated customer service representative with over 2 years of experience in delivering exceptional service to customers. Proven ability to handle difficult situations, resolve issues, and ensure customer satisfaction. Strong communication skills and the ability to work well in a team-oriented environment. EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Calgary, AB

Fossil, November 2022-February 2023

• Provided friendly and knowledgeable service to customers in person and over the phone.

• Processed customer orders and shipments.

• Resolved customer complaints in a timely and professional manner

• Contributed to a 15% increase in customer satisfaction ratings in 2022.

• Met daily customer service quotas with a focus on quality. CUSTOMER SERVICE REPRESENTATIVE, Ikoyi, Lagos

Bridgeline Express, July 2020-August 2022

• Processed orders, returns, and exchanges in an accurate and efficient manner.

• Assisted with training and mentoring new team members.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Developed strong customer relationships and loyalty through effective communication.

• Followed up with customers regarding product functionality and overall satisfaction.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Updated and maintained database with accurate customer information and timely data entry.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Addressed customers courteously using suitable methods and problem-solving skills. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN HUMAN RESOURCE MANGEMENT CANDIDATE, Lethbridge, AB

University of Lethbridge, Expected graduation April 2025 BACHELOR OF SCIENCE (B.S.) IN ACCOUNTING, Ede, OSUN Adeleke University, July 2019

SKILLS

Excellent Communication Skills Ability To Work Well Under Pressure Ability To Work Well In A Team-Oriented Environment Proficient In Microsoft Office Suite Active Listening Account Management Strong Analytical And Problem-Solving Skills Critical Thinking