Service Representative Customer

MARIAMA BAH

Address ***** * **** *** *******, IL 60628

Phone (773)- 787- 9089

E-Mail adwbph@r.postjobfree.com

Dedicated Customer Service professional with extensive knowledge of service delivery and proven multitasking abilities. Extremely Committed to maintaining professional relationships to increase profitability, customer retention, and drive business results.

PROFESSIONAL EXPERIENCE

5H2 Hub International Midwest Limited Downers grove, IL

Employee Benefits Account Coordinator July 2022

Provided clerical, technical support, and Assistant CSSs to producers to benefit clients and to reach agency’s strategic business goal.

Remarketed renewals and maintained control of renewals, contacted clients, created renewal proposals, and handled other renewal activities in coordination with the producer.

Assisted producer in adding approximately eight employee coverages to forty existing accounts during open enrollment period while producing quote requests, spreadsheets, summaries of insurance, and proposals needed to gain and/or maintain clients.

The LaSalle Network Chicago, IL

Technical Recruiter May 2022-August 2022

Managed full-cycle recruitment for various roles, including infrastructure, application development, data analytics, security, software development, and ERP positions.

Collaborated with sales team to ensure successful placements and growth of existing client relationships.

Prioritized multiple job orders, showcased urgency and attentiveness to clients’ needs.

American Water Resources Chicago, IL

Customer Service Representative April 2021-May 2022

Handled customer inquiries, complaints, billing questions, and payment extension/service requests. Calmed angry callers, repaired trust, located accurate resources for problem resolution, and designed best-option solutions.

Helped the company attain the highest customer service ratings (as determined by internal and external auditors) - earned 100% marks in all categories including communication skills, effective listening skills, problem resolutions, and politeness.

Enrolled about ten clients daily in company appliance repair programs and met performance benchmarks in all areas (speed, accuracy, and volume.

Demonstrated a new tactic to persuade cancelling customers to stay with the company, resulting in a 10% decrease in cancellations.

Ada S. McKinley Community Services Chicago, IL

Direct Support Person May 2020- March 2021

Assisted disabled clients with daily personal and housekeeping tasks, including bathing, dressing, vacuuming, and washing dishes.

Helped plan doctor appointments for patients, organized a daily diet and exercise schedule, and encouraged patient engagement in social networks and communities.

Administered medication as directed by physician and monitored progress and documented patient health status changes to keep care team updated.

Loomis Laboratory Champaign, IL

Student Assistant August 2016- May 2020

●Scheduled labor planning within the department to provide transparency amongst the staffs.

●Created files and inventory of physicists’ records into the physics department database.

●Helped with administrative support by managing incoming calls, coordinating files, scheduling appointments, and sorting mail.

Shelby Ambassador Champaign, IL

Student Coordinator January 2019- May 2020

Visited high schools in low class communities to counsel upcoming freshmen on how to succeed as a first-year student.

Coordinated events at the Bruce D. Nesbitt African American Cultural center throughout the year to help students improve academically and socially.

Conceptualized plans to reach and engage students in school life and special programs.

Illinois Flexible Learning Experience Internship Champaign, IL

Communication Specialist August 2019- March 2020

Conducted interviews with students to improve the quality of the IFLEX program to ensure its longevity.

Created and edited video documentation, blog post, and website articles on specific teaching styles of faculty members in IFLEX programs.

Communicated opportunities with faculty members to improve the teaching quality in the classrooms.

Creating Opportunities Recognizing Excellence-CORE Champaign, IL

Mentor/Mentee Relations Chair August 2018- May 2020

●Supervised 75 mentees alongside their mentors to ensure proficiency in the organization.

●Organized workshops to drive engagement between the mentors and mentees.

●Served as a peer mentor to students and provided formative advice and insight regarding educational and social needs.

McNair Research Program Maryland & Atlanta

Student Researcher March 2018- March 2020

Contributed research topics to the annual bulletin forum in the low-income communities.

Conducted, arranged, and corrected research on gender rules and differences in various cultures in the world.

Prepared fact sheets, tables, and graphs to summarize research results.

SKILLS

Trilingual: Pular &French

Social Media (Facebook & Instagram)

Microsoft Office Suit (Excel, Word, PowerPoint)

Complaint resolution, Strategic sales knowledge, Technical Support, Account Management, Report Preparation

EDUCATION

Bachelor of Arts: Communication Minor: Criminology, Law, & Society

University of Illinois at Urbana - Champaign

Honor/Awards: Illinois Promise Scholarship, UIUC Merit Scholarship, UIUC Presidential Scholarship

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