Service Representative Customer
Resume:
Ahmed Elhosary
*****.*.********@*****.***
OBJECTIVE:
● To obtain a full-time position as a customer service representative in engineering. EDUCATION:
Misr Institue of Engineering and Technology, Egypt - Bachelor of Engineering SEPT 2008 - JUNE 2012
KEY COURSES:
● AutoCAD
● SAP2000
SKILLS:
● Technical: Customer service, AutoCAD, SAP2000, Project management, Microsoft Word, Excel and PowerPoint.
● Languages: Arabic and English
EXPERIENCE:
Lyft, Bronx, NY - Driver
JAN 2018 - PRESENT
● Driving passengers to their destination
● Handicapped passengers
● Customer service
Dos Toros, NY - Catering Manager/Chef
SEPT 2016 - JAN 2018
● Customer service
● Cooking
● Catering orders
● Taking payments
● Answering phones
Spanish American Institute, NY - Teacher
SEPT 2016 - JAN 2018
● Teaching computer classes for ESL students
● Teaching English to ESL students
● Mentoring students
Career Point Staffing - Office Engineer
MARCH 2017 - JULY 2017
● Preparing field surveys
● Building condition assessments
● Estimating for clients
● Customer service
Gigi Cafe, NY - Sales Associate
OCT 2014 - SEPT 2016
● Customer Service
● Greeting customers
● Taking food orders
● Bringing food to tables
● Taking payments
● Having the responsibility for ensuring that customers have a satisfying dining experience
Vodafone UK - Customer Service Representative
APRIL 2014 - OCT 2014
● Improved call center functionality and service
● Resolving customer complaints and issues
● Acted professionally and patiently when addressing negative feedback
● Gathered and verified customer information for tracking purposes
● Accurately documented and resolved customer service issues Egypt Air Force - Soldier
JAN 2013 - MARCH 2014
● Planned logistic strategies focused on military field exercises Elramy Construction Firm - Project Estimator/Site Engineer AUGUST 2012 - DEC 2012
● Monitored project sites during construction
● Consulted with contractors
● Assisted project superintendent
● Prepared daily reports, measuring quantities of daily work
● Making decisions to resolve any emergency issue
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