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Customer Service It Manager

Location:
Lake Elsinore, CA
Posted:
April 04, 2023

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Resume:

JORGE A. CARHUAMACA

MENIFEE CA *****

562-***-**** • adwboj@r.postjobfree.com

CAREER DIRECTION

IT Engineer with over 27 Years of work experience in network planning, technical design, and telecommunication. Proven ability to implement technical infrastructure solutions to meet IT efficiencies, to overcome business problems on an enterprise/global scale, and to support corporate objectives. SUMMARY of QUALIFICATIONS

Proactive, analytical and detail-oriented, Self starter with strong interpersonal skills that can work independently or as part of a team.Lifelong learner with technology skillsets. Customer service mindset Note: Bilingual – written and spoken English and Spanish TECHNICAL COMPETENCIES

Microsoft Exchange Network Administration Windows Servers Mac, linux Troubleshooting Virtual Private Network Switches/routers Domain Name Systems Network Security Cloud Services Databases (oracle, MSQL, Mysql) Dental Management Dental Imaging Network Analysis /Monitoring Citrix Vmware Voip Phone system Wireless network

Cabling infrastructure video surveillance sound systems remote access PROFESSIONAL EXPERIENCE

Sr. Network Engineer/Consultant

Ditechsol Inc. July 2020 - Present

Managed client relationships and technology for small business customers, designing state of the art Dental IT network solutions. Implemented, migrated, repaired and supported windows servers. Planning strategically disaster recovery local and cloud services. Installed and maintained routers, switches, VLAN, VOIP. Installed CAT6 /5E cabling system for data, voice, audio and video. Network II Engineer September 2016 July 2020

ITS USC

Network analysis and routine troubleshooting, identify issues and provide solutions to ensure networks are operating properly. Performance and execute daily operational activities needed to manage large computer system and the supporting IT infrastructure. Respond to network alerts and hardware failures. Sr. Network Administrator/IT Manager September 2008 September 2016 USC Stevens Center for Innovation Los Angeles CA

Reporting to the Director of Information Technology, primary responsibilities include implementing Supporting, and maintaining the technical infrastructure and the core technologies of the USC Stevens Center of Innovation. Environment includes Windows 2008,2012,VMware servers, IIS, Centos, ubuntu Ms Exchange, Cisco ASA firewalls, Acronis Enterprise, Aruba access point, Avaya voip systems. Associate IT Director March 2003 July 2007

USC School of Dentistry for Network Operations

Responsible for the computer and network support for the information technology department of one the leading private graduate institution in the country supporting over 1000 workstations and 2,500 + users, including a multi-location dental clinical operations grossing $12 million and seeing over 25,000 patients annually. Environment includes Windows 2000,2003 Enterprise edition. Exchange Server, IIS, Citrix, SQL, Oracle, cisco switches,routers and firewalls.

JORGE A. CARHUAMACA

MENIFEE CA 92587

562-***-**** • adwboj@r.postjobfree.com

Page 2

QUALIFYING KNOWLEDGE and “POTENTIAL to PERFORM”

Network Operations: Understand the inter-connectivity of Information Technology Systems (ITS) experienced in the installation and repair of local network devices, PCs and printers Network Administration: Specialize in a multidimensional computer and software platform organization, coordination, configuration and connectivity

Problem Solving: Validation and monitoring of new IT solutions; identify, target and effectively resolve needs and concerns; support data center infrastructure management solutions (DCIMS) Troubleshooting: Utilize ITS notification procedures to notify ITS leadership for appropriate trouble- shooting and solutions (power, network, connectivity, hardware, cable, etc.); escalate as necessary Customer Service: Provide positive and reliable colocation service and best-in-class response to customers’ on-demand technical needs; proactive in the timely delivery of answers / service Service and Support: Possess a service-minded attitude and very strong communication skills; ensure all ITS requirements are met / sustained and customers have working understanding of systems Time Management: Able to work with full independence; prioritize and coordinate all activities in accordance with established duties and objectives; use my time wisely Training: Willing to share step-by-step instructions and train customers / end users / new hires Confidentiality: Maintain and enforce strict confidentiality of all private information; in-depth understanding of HIPAA

EDUCATION

Instituto de Educación Superior Lima Peru Air Traffic Controller 1984 Tecnológico Aeronáutico

El Camino College, Torrance,CA Computer Science 1995 Delgado Firefighter College USNAVY – New Orleans US Navy Reserve 1997 USNAVY APG – New Orleans

University of Phoenix Information Technology 2007

Certifications:

North American Consulting, Glendale,CA

A+ Certification 1998

Network plus certification 1999

Novell Certification CNA, CNE 2000

Cisco Certification CCNA 2001

Citrix Certification CCA CCA 2003

Novaquest info System Torrance. CA

Microsoft certified system Engineer MSCE 1996



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