Lakia Phillips

Kansas City, MO *****

adwbnt@r.postjobfree.com

+1-816-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

Dovenmuehle Mortgage, Inc. - Lake Zurich, IL

October 2022 to Present

I work with a mortgage company that services mortgage loans for banks. We assist with processing monthly payments, assistance with escrow and principal balanced, taxes etc. Customer Service Representative

Endurance Warranty LLC - St. Louis, MO

June 2021 to Present

Assisting customers with Dealership and auto shop claims Tier 2 Customer Service Representative

MAXIMUS FEDERAL SERVICE - Kansas City, MO

July 2020 to Present

Working for North Carolina Unemployment Insurance. Filing and processing unemployment insurance for benefits.

Phlebotomist

BPL Plasma - Kansas City, MO

November 2019 to Present

Setting up plasmapheresis machine for plasma donations I also do venipuncture

Loan Consultant

Index Environmental Corp - Summit, IL

August 2019 to October 2019

Assisting customers with personal loans.

Customer Service Representative

The Results Company - Kansas City, MO

August 2018 to July 2019

Assisting customers with the SOS communication systems inside Nexuses and Toyotas such as:

• Navigation Assistance

• Roadside Assistance

• Emergency Assistance

Certified Cardiac Monitor Technician

Research Medical Center - Kansas City, MO

May 2017 to November 2018

Monitoring patients on a telemetry unit

● ACLS Certified

● Also can read arrythmias

Assistant Manager

Citi Trend - Kansas City, MO

February 2017 to May 2017

Opening and closing the store

● Cash handling

● Maintaining cleanliness of the showroom floor

● Receiving shipment

Assembly Line Worker

Ford Motor Company - Claycomo, MO

March 2015 to November 2016

Assembling F-150 Trucks and Transit Vans

● Power drills and other mechanic tools are used to build these vehicles Assistant Manager

Eddie Bauer - Kansas City, MO

June 2014 to March 2015

Opening and closing the store

● Maintain cleanliness of the store

● Set up new season displays

● Cash handling

Phlebotomist

Community Blood Center - Kansas City, MO

April 2014 to February 2015

Traveling across the metropolitan area collecting blood for the local hospitals

● Specialized in blood packing

Customer Service Representative

800-USA Call Center - Kansas City, MO

December 2013 to January 2015

● Taking incoming calls from customers about their EBT card.

● Assist with balance checks, account disputes etc. Education

Associate in Customer service

Penn Valley Community College - Penn, PA

August 2009 to May 2011

Skills

• Certified Monitor Technician (4 years)

• Phlebotomy (10+ years)

• Customer service (10+ years)

• CPR Certified (10+ years)

• Patient Care (10+ years)

• retail sales (5 years)

• Venipuncture

• Vital Signs

• EMR Systems

• Critical Care Experience

• Laboratory Experience

• Medical Imaging

• Nursing

Certifications and Licenses

BLS Certification

ACLS Certification

Present

Driver's License

CPR Certification

Contact this candidate