Service Representative Customer
Resume:
Lakia Phillips
Kansas City, MO *****
*********************@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Dovenmuehle Mortgage, Inc. - Lake Zurich, IL
October 2022 to Present
I work with a mortgage company that services mortgage loans for banks. We assist with processing monthly payments, assistance with escrow and principal balanced, taxes etc. Customer Service Representative
Endurance Warranty LLC - St. Louis, MO
June 2021 to Present
Assisting customers with Dealership and auto shop claims Tier 2 Customer Service Representative
MAXIMUS FEDERAL SERVICE - Kansas City, MO
July 2020 to Present
Working for North Carolina Unemployment Insurance. Filing and processing unemployment insurance for benefits.
Phlebotomist
BPL Plasma - Kansas City, MO
November 2019 to Present
Setting up plasmapheresis machine for plasma donations I also do venipuncture
Loan Consultant
Index Environmental Corp - Summit, IL
August 2019 to October 2019
Assisting customers with personal loans.
Customer Service Representative
The Results Company - Kansas City, MO
August 2018 to July 2019
Assisting customers with the SOS communication systems inside Nexuses and Toyotas such as:
• Navigation Assistance
• Roadside Assistance
• Emergency Assistance
Certified Cardiac Monitor Technician
Research Medical Center - Kansas City, MO
May 2017 to November 2018
Monitoring patients on a telemetry unit
● ACLS Certified
● Also can read arrythmias
Assistant Manager
Citi Trend - Kansas City, MO
February 2017 to May 2017
Opening and closing the store
● Cash handling
● Maintaining cleanliness of the showroom floor
● Receiving shipment
Assembly Line Worker
Ford Motor Company - Claycomo, MO
March 2015 to November 2016
Assembling F-150 Trucks and Transit Vans
● Power drills and other mechanic tools are used to build these vehicles Assistant Manager
Eddie Bauer - Kansas City, MO
June 2014 to March 2015
Opening and closing the store
● Maintain cleanliness of the store
● Set up new season displays
● Cash handling
Phlebotomist
Community Blood Center - Kansas City, MO
April 2014 to February 2015
Traveling across the metropolitan area collecting blood for the local hospitals
● Specialized in blood packing
Customer Service Representative
800-USA Call Center - Kansas City, MO
December 2013 to January 2015
● Taking incoming calls from customers about their EBT card.
● Assist with balance checks, account disputes etc. Education
Associate in Customer service
Penn Valley Community College - Penn, PA
August 2009 to May 2011
Skills
• Certified Monitor Technician (4 years)
• Phlebotomy (10+ years)
• Customer service (10+ years)
• CPR Certified (10+ years)
• Patient Care (10+ years)
• retail sales (5 years)
• Venipuncture
• Vital Signs
• EMR Systems
• Critical Care Experience
• Laboratory Experience
• Medical Imaging
• Nursing
Certifications and Licenses
BLS Certification
ACLS Certification
Present
Driver's License
CPR Certification
Contact this candidate