**** * *** ******, #***

Los Angeles, CA *****

213-***-****

adwbm7@r.postjobfree.com

DARIUSWILLIAMS

SUPPORT SPECIALIST DATA CENTER ENGINEER INFRASTRUCURE SUPPORT

EXPERIENCED NETWORK OPERATIONS ENGINEER WITH 10+ YEARS OF EXPERIENCE IN ENTERPRISE INFRASTRUCTURE SUPPORT, SYSTEM MONITORING, PROBLEM ISOLATION, TRIAGE AND ESCALATION. EFFECTIVE COMMUNICATOR WHO WORKS CLOSELY WITH COLLEAGUES TO MAINTAIN SYSTEM UPTIME AND AVAILABILITY.

SKILLS

System / Server Administration

Window / Unix / AWS /VMware

Data Storage Management

Incident isolation and escalation

End User Support / Client Facing

Network Monitoring

Backup and Recovery

Server Provisioning

Hardware Break Fix

Documentation and Reporting

SLA’s and Business Continuity

IT CERTIFICATIONS

CompTIA: A+, Network +, Server +

Security +

VMware (VCA6-DCV)

Microsoft (MCP)

Amazon Cloud Practitioner

EDUCATION

DEVRY UNIVERSITY

BS, Computer Information Systems Atlanta, GA June 1999

WEST LA COLLEGE

AWS Cloud

Culver City, CA AUG 2020

TECHNICAL PROFICIENCIES

PLATFORMS: Windows Server 2016/2012/2003, Windows 10, MAC OS, AWS, VMWare, NetApps, Navisphere Manager

NETWORK APPLICATIONS: Remote Desktop Terminal Services, VMware 5.5, Hyper-V, VNC, PC Anywhere

PROTOCOLS: TCP/IP, DNS, FTP, WINS, DHCP, SNMP, SMTP, VPN, NAT, RAS, IPX/SPX, ISCSI, MobaXterm, SFTP

CLOUD OPERATIONS: Amazon Web Services, VMWare, Microsoft Azure

HIGH AVAILABILITY: Clustering, Load Balancing, Server Virtualizing

SERVERS/ENTERPRISE STORAGE: SAN, NAS, Storage Tec L5500, TSM 5.0, Veritas Backup Exec 7.x, NetBackup 5.0, ACR Server

MONITORING / REPORTING APPLICATIONS: REMEDY, Merant Tracker, Track-IT, HP OpenView, ZABBIX, WhatsUp Gold, Solar Winds

LinkedIn: https://www.linkedin.com/in/darius-williams-3625a842

U.S. Military: US Navy, Cryptologic Technician (CT), NAVSECGRU Hanza, Okinawa, Japan, 1990

EXPERIENCE

CORELOGIC SOLUTIONS DATA INFORMATION ENGINEER, OPERATIONS

LOS ANGELES, CA 2013 to 2018

Responsibilities: Enterprise network, application and server monitoring. Fault management, incident troubleshooting, triage, and resolution.

Provide technical support to remote users for application and connectivity issues

Facilitated communications and coordinated activies between customers and support team

Managed incident and outages across multiple departments

Call ticket tracking and document creation and updating

Coordinated system deployments, server maintenance and planned upgrades

DELOITTE DATA CENTER ENGINEER

ATLANTA, GA 2011 to 2012

Responsibilities: Day-to-day system administration, deployment, and optimization of server environment. Management of network cabling (CAT5, fiber, Ethernet), Monitoring of electrical, cooling and systems equipment.

Ensured that the uptime and connectivity of all IT systems were operational 24/7

Planning, deployment and administration of servers, network devices and systems applications

Coordinated hardware repairs, systems configurations and upgrades with remote server teams

Conducted inspections of power and HVAC cooling systems to ensure operational and efficient working status

Organized floor space, install server racks and implemented strategies to improve data center

WARNER BROS. ENTERTAINEMENT GROUP NOC CENTER ENGINEER

BURBANK, CA 2006 to 2011

Responsibilities: Monitored the operational, performance and integrity of WB Enterprise level software, hardware and network efficiency in a 7x24 data center environment.

Provided second tier technical support to end-users and application support to production teams

Performed initial analysis of network issue, hardware failures resolving and escalating as needed

Administration and management of (TSM) system backups and data recovery processes

Maintained operations support documentation, incident logging and asset management

BOVIS LEND LEASE NOC SYSTEMS ENGINEER

ATLANTA, GA 2002 to 2006

Responsibilities: Monitored the capacity and performance of computer and network devices, troubleshooting and identifying potential network issues.

Software/firmware installation, troubleshooting and updating of system and network devices

Data storage management and Business continuity and disaster recovery compliance

Provided timely responses to all incidents, outages and performance issues.

Coordinated and performed (add, move, Changes) request from end-users as needed

NOC, Network, Infrastructure, Data Center, Technical Support, AWS, Cisco, server, windows, unix, SLA, tcp/ip, desktop, remote

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