Center Assistant Data Entry

Kathy S. Lucas

**** ************ **** ***** ***

Durham, NC 27713

Cellular # -252-***-****

E-Mail ********@*****.***

Objective: To obtain a position in Management so as to use my Vast professional experience in Customer Services, Communication, and Public Relations in solving critical problems.

Qualifications: Over sixteen years of exemplary service with Sprint Telephone Services.

** Managed overall operations of the Retail Store during the absence of manager.

** Provided excellent Customer Services to over 50 customers daily for one year.

** Processed numerous sales while assisting other sales representatives with their sales

Of products and services.

** Managed large distribution of funds while processing various sales and balancing daily deposits.

** Constantly displaying a positive attitude, interpersonal skills while being a team player.

Education:

1987-1990 - East Carolina University; Business Administration, Greenville, North Carolina.

1983–1987 -Southwest Edgecombe High School; Pinetops, North Carolina.

CAREER EXPERIENCE:

1991-1993: Telephone Operator, Rocky Mount, North Carolina.

** Provided communication assistance with both local and long distance services calls.

** Provided each inquiring customer about Sprint various services available with a positive

answer.

** Maintained a positive team spirit while providing each customer with satisfied service.

1993-1995: Installation / Repair Assistant, Rocky Mount, North Carolina.

** Resolved complaints from Business and Residential customers.

** Assisted with data entry for problem reports for the service technicians and the central office.

** Established a timely resolution for inoperative service accounts.

1995-1997: Service Center Assistant, Fayetteville, North Carolina.

** Provided additional services for customer’s add-on services for residential and business accounts.

** Programed Nortel DMS-100 and Lucent-5ESS while providing new disconnections and custom

feature changes in business service orders.

** Assisted Central office and technicians in new order completion by updating cable services for

customers.

** Monitored and flagged all troubled service connectors, then re-assigned problem wiring with new

terminals.

** Analyzed various data from Foretell for both service technicians and central office thus reducing

trouble calls to a minimal.

** Participated in numerous field inspections to the central office and service technician’s locations

1997-1999: Collections / Services Representive, Greenville, North Carolina

** Communicated with various local companies through letters,

and currency transactions in following up services on all fraud

and closed accounts and forwarded to the collections department.

** Assisted customers with correcting problem payment accounts by re-

arranging their services package.

1999-2007: Teller/Sales Consultant or Associate, Greenville, North Carolina

** Assisted customers with problems on accounts, taking payments

** Assisted with billing inquires, answering phone calls, attending events in promoting

sales and services while providing impressive communication skills.

2007-2008: Sales Rep/Office Clerk. Intrisilk, Greenville, North Carolina

** Assisted with delivery and sales of products to salons and barbershops. Also handled

administrative duties in office such as typing, filing, shipping and recording inventory.

Managed business when management was absent.

8/2008-12/2008: Attended Pitt Community College

1/2009-6/2009: Unit Secretary, PCMH, Greenville, North Carolina

** Assisted administrators with typing, filing, faxing, phone calls, greeting visitors,

preparing patient charts, monitoring blanket-warmers, performing audits, transport-

ing and cleaning equipment, giving reports of patient activity, printing medical orders,

x-ray reports, labs, faxing patient diets, performing patient transfers, discharges and admits.

Also recording blood and equipment charges. Prepared clean work-station for next shift.

11/09-05/10: Live-in Caregiver for Edith Nobles

06/10-02/11: Caregiver for Earl Goodman

06/11-04/12: Live-in Caregiver for Kathleen Stocks and Bill Williams

04/12-08/12: Live-in Caregiver for Beulah Worthington

08/12-10-12: Caregiver for Margie Brown

10/12-01/13: Live-in Caregiver for my MOM

03/13-03/16: Live-in Caregiver for Sandra Hunsucker

03/16-07/16: Live-in Caregiver for Dorothy Fields

11/17-01/18: Live Caregiver for EMS Services, LLC(Retirementvhomes)

Charlotte/Hickory NC—caring for several clients by cleaning rooms, med reminders,

Assisting with baths, dressing, bringing or escorting to meals.

.

03/18-05/18: Adecco Mebane, North Carolina

Package Inspector-Inspected, labeled, and counted products for shipment

Also kept station clean.

07/10-Now. York Security Raleigh, North Carolina

Consist of patrolling sites, monitoring cameras, looking for badges, securing doors

Greeting customers, answering phones, and logging daily reports, etc

Additionally Information:

Computer Literate (AniuyK-7 Digital Computer and IBM Compatible)

Reference Available Upon Request

Salary Negotiable

Contact this candidate