Michelle Manning

**** ********** ***** #**

Las Vegas, NV 89115

702-***-****

majortazmoon@gm:

MICHELLE MANNING

Experience

Over twenty two years as Dispatcher and Customer Service Representative.

Thandle a very high volume of calls and input customer reservations. Dispatch calls

to drivers. Maintain corporate charge accounts and update billings. Communicate

with drivers via two way radio. Reporting not on meters and resolving customer

complaints and driver disputes. Provide traffic and weather updates to drivers and

customers to ensure customers get to their destination as quickly as possible.

Provide help to drivers to find difficult locations to ensure customer satisfaction.

Providing assistance to drivers regarding breakdowns and accidents.

SKILLS

« [have very strong communications skills.

- Communicate with people from all walks of life with courtesy and respect.

I can take directions easily and delegate when necessary.

Lam an excellent problem solver.

I can calmly handle emergency situations and make the correct decisions.

. always submit complete and accurate, accident and incident reports.

« [have extensive knowledge of dispatching rules and regulations.

- Ihave excellent knowledge of office practices and procedures.

+ LWork very well with co-workers.

= Process payments, ver

b Authority.

- Lalso know the company rules the Taxi Cab drivers must follow.

- Lam a self-starter and I require very little or no supervision to do my job.

. My performance will be above standard for the requirements of my job.

- Lam always on time and start my work day early.

CUSTOMER SERSERVICE,

‘Customer service inquiries and issues are handled as quickly as possible. We do

everything possible to ensure that our results will satisfy the customer’s needs.

1am the customer service representative regarding lost and found property. Many

times the property is of very high value and at times very large sums of cash.

Sometimes the customers are very irate about their lost property. I handle each

customer with courtesy, respect and professionalism. I identify and return the

correct lost property to the correct customer. Repeat customers have learned my

name and when inquiring about lost property, they will always ask for me first.

Contact this candidate