Scrum Master Customer Service
Resume:
ROGER BLAISE NJIKAM
***************@*****.***
Silver Spring, MD 20904
EXECUTIVE PROFILE:
Achieved 7+ years of experience as a Scrum master within Financial and Healthcare domains, keen on Agile Software Development and Product Development. Established success applying agile project management best practices, technical expertise, and business acumen to consistently achieve targeted results like increasing business value by 20%. Implemented the lessons learned from Retrospectives to continuously improve the team’s performance—expert in improving team dynamics through servant leadership, clear communication, and enforcing collaborative teamwork.
EDUCATION & CERTIFICATIONS:
Bachelor of Science (BS), Business Administration – University of Douala
UNIX-Linux/Solaris System, Oracle Database Administration
SSM: SAFe 5 Scrum Master
PSM I: Professional Scrum Master 1
AREAS OF EXPERTISE:
Facilitation, Business Process Improvement, Coaching, Collaboration, Customer Service, Cross-Functional Team Leadership, Communication skills, Agile Methodologies, Waterfall, Project Management, Software Development Lifecycle, Jira, Confluence, Scrum, Kanban, SAFe, Product Development, Rally, Miro, Mentoring, User Stories, Automation Testing, CI/CD, BDD, TDD, Project Planning, Project Scheduling, Organizing, Milestone Development and Deliverable tracking, Reporting Analysis, Microsoft Project, PowerPoint, Excel, Access, Visio, Word.
TECHNOLOGY PROFICIENCY:
Jira, Confluence, Rally, Version One, Azure DevOps, Microsoft Office Suite, Microsoft Teams, Google Workspace, Zoom, Slack
PROFESSIONAL EXPERIENCE:
July 2020 – Present US Bank (Remote/Clifton, NJ)
Scrum Master
Responsibilities:
Collaborate with other scrum masters in the ART during the Scrum of Scrums to enable effective dependency management.
Partner with the product owner and tech lead to optimize the flow of stories and the value delivered by the teams.
Plan and facilitate all Scrum ceremonies i.e., Iteration Planning, Daily Scrum, Backlog Refinement, Preplanning sessions, Iteration Demos/Reviews, and Retrospectives.
Remove impediments quickly and resolve conflicts so the team focus is on delivering items with the highest business value.
Utilize the DEEP strategy to assess the health of the product backlog throughout the project.
Tracked and communicated 10+ project progress/metrics to 10 stakeholders and management staff.
Steer Process Improvements by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
August 2018 - June 2020 Wells Fargo, Charlotte, NC
Agile Lead Practitioner
Responsibilities:
Led a team of 8 members and supported the Product Owner in writing effective user stories, the acceptance criteria and managing the product backlog in Jira.
Coached team members on the application of the values of the Agile Manifesto and provide guidance on correcting anti-patterns and issues made visible by the scrum framework
Identified 5+ impediments during the Daily Scrum and resolved them to avoid delivery delays.
Coached the team to self-organization, data integrity, and following agile principles.
Facilitated and/or participated in all Scrum events: planning, daily scrum, etc.
Resolved 2 conflicts among team members and escalated 1 people’s problem to management.
Organized knowledge transfer sessions and encouraged pairing amongst developers.
September 2015 – August 2018 Cigna, Franklin, TN
Scrum Master
Responsibilities:
Increased team performance by 25% through effective collaboration and a relentless focus on continuous improvement.
Used metrics to evaluate the team’s performance during sprints and retrospect on improvements for future sprints.
Facilitated focused team retrospectives aimed at helping the team identify opportunities for improvement with a plan of action.
Defined norms like Definition of Ready and Definition of Done and enforced a team working agreement which was update quarterly.
Coached 3 Product Owners to ensure a prioritized product and Sprint backlog.
April 2014 - July 2015 TriTech Global Consulting, Silver Spring, MD
Unix/Linux System Administrator
Responsibilities:
Setup, configure and troubleshoot TCP/IP, DHCP, DNS; NFS, CIFS, and samba servers in a multiplatform LAN at Comcast, Netflix, HP, Verizon (Sub Contractors)
Shell scripting (bash) to schedule and automate processes including full and incremental backups using tar, cpio and frump; migrate and enlarge file systems on Solaris 10. JIM Consulting, Health Providers (Clients)
Data Management, archiving, compression and backup, build, install and configure the new virtual and physical servers until all of them work. (Health providers)
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