Customer Service Development Representative
Resume:
MELIKA
HEIDARI
melikaheidarizadeh@gm
ail.com
PLEASANT HILL, 94523
CA
Results-driven professional committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales. Goal-oriented Sales Development Representative committed to creating trusting relationships with customers to generate leads and drive sales. Creative and flexible professional with 10 years of experience utilizing consultative sales methods to develop new business. Polished in creating new sales and outreach opportunities and deflecting objections.
PROFESSIONAL SUMMARY
Intercom - Sales Development Representative
San Francisco, CA • 07/2022 - Current
Crosscountry Mortgage - Sales Representative
Walnut Creek, United States • 12/2020 - 07/2022
WORK HISTORY
Won new business by articulating full value of company's capabilities to prospects
•
Prospecting using Sales Navigator in high volume and connecting with prospects using Outreach and Salesforce
•
Built and managed accurate sales pipeline to maintain high volume of activity
•
Collaborated with 10 marketing and sales team to
increase brand awareness and uncover new leads
•
• Worked independently with minimal supervision
• Prioritized tasks and projects to meet tight deadlines
• Set and achieved company defined sales goals
Increased sales with execution of full sales cycle processing from initial lead processing through
conversion and closing
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Increased sales volume by adding +100 accounts in small businesses territory.
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Increased sales by offering advice on purchases and promoting additional products
•
Achieved monthly sales goals by promoting product
benefits and enrolling new clients
•
SKILLS
• Hubspot / Salesforce
• Outreach.io / SalesLoft
ZoomInfo / LinkedIn Sales
Navigator
•
Customer Service and
Assistance
•
Azad University
Tehran - Iran
BBA: Business Management
EDUCATION
NMLS SAFE ACT License
CERTIFICATIONS
JPMorgan Chase - Personal/Business Account Specialist Alamo, CA • 01/2016 - 11/2020
Increased sales by offering consultation on products and services and applying customer service and upselling techniques
•
Built and managed accurate sales pipeline to maintain high volume of activity
•
Won new business by articulating full value of company's capabilities to prospects
•
• Worked independently with minimal supervision
Met existing customers to review current services and expand sales opportunities
•
Collaborated with managers to provide customer
feedback and recommend operational changes to meet emerging trends
•
Selected correct products based on customer needs, product specifications and applicable regulations
•
• Quoted prices, credit terms and other bid specifications Presented information to customers, peers and
management
•
Retained excellent client satisfaction ratings through outstanding service delivery.
•
• MOD
Set up new customer accounts and updated existing
profiles with latest information
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Adhered to standards of quality and service as well as all compliance requirements
•
Completed routine and complex account updates to
resolve problems
•
Reviewed account activity to assess financial status and evaluate discrepancies
•
Motivated team members to meet and exceed sales
targets
•
Obtained pricing deals, negotiated contracts and
solidified beneficial agreements
•
Accomplished multiple tasks within established
timeframes
•
Cross-trained existing employees to maximize team
agility and performance
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Maximized performance by monitoring daily activities and mentoring team members
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• Raised performance in areas of sales, management and Wells Fargo - Bank Teller
Saratoga, CA • 02/2014 - 10/2016
operations by identifying and targeting areas in need of improvement.
Built and strengthened customer relationships by
leveraging excellent interpersonal and communication skills
•
• Reconciled cash drawer and resolved discrepancies
• Counted and packaged currency and coins
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
•
Provided customer records, account statements and
copies of checks
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Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
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Sold and cross-sold bank products to new and existing customers
•
Placed orders for customer checks and verified starting numbers
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Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
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Educated customers on use of banking website and
mobile apps.
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Contact this candidate