Qa Tester Customer Support

Promise Nelson Oyiboka

Allen, Dallas TX• PN: 469-***-****• ************@*****.*** linkedin.com/in/promise-nelson-32105a231 QA System Analyst.

QA Tester/Analyst with six years of experience in designing and executing test cases to ensure compliance with software requirement specifications and documentation provided. I have written and executed numerous test cases and very knowledgeable of SDLC & STLC. Command an understanding in various testing techniques and for testing in different environments, (pseudo, development, and end user environment/production.) Knowledge of automated testing.

Used and Knowledgeable Tools: Jira, Bugzilla, SharePoint, Service Now, Confluence, Monday.com, Teams, Selenium JavaScript, HTML, WebDriver.

EXPERIENCE

Heritage Insurance May 2022 till Date

Position: QA System Analyst

Duties:

Performed Application management Support to existing production software (AMS)/(AMO) and making sure that already assigned defect/bugs are follow-up till they are resolved.

Triaging and tracking defects through the Jira bug tracking system and Project management tools such as Monday.com

Work with my team to make sure that hotfixes and monthly releases are on track for their planned release dates Keeping track of the new requirements as it relates to testing.

Developing test cases against business and technical requirements for different business requirement in each sprint

Analyzes user stories and took part in daily stand-up meetings to discuss findings/development of current and upcoming sprints

Engage with Product and Engineering teams to test new features and improvements to existing products

Working Knowledge of different levels of testing: Component Testing, Integration Testing, System Testing, Acceptance Testing

Knowledge of different types of functional and non-functional techniques of testing: Confirmation/Retesting and Regression Testing, Maintenance Testing and Other Testing Types as Ad-hoc Testing, End to End Testing, UAT, and Post release testing and other forms of testing.

Used Verification and Validation testing techniques in testing software

Performed and knowledgeable of Post release Testing in Production environment

Performed Application management Support to existing production software (AMS) and making sure that old and already assigned tickets are follow-up till tickets are resolved

Investigate, validate, and escalate root cause of urgent production problems using existing dashboards and proprietary tools (Hot Fix)

Analyzed technical documentation for inconsistencies, ambiguities, and incomplete requirements

Work closely with customer support, business stakeholders, internal product teams, and external support teams to receive and respond to support questions related to our software products CYNERGY Texas, 2020 – April 2022

Position: System support Analyst

Duties:

Participating in all aspects of product testing, including test plan development, execution, and delivery of well- tested systems with short time to release

Experience in Manual Testing of Software and Knowledge of static and dynamic testing

Working knowledge of SDLC and STLC, Bug Life Cycle.

Experienced in using different levels of testing: Component Testing, Integration Testing, System Testing, Acceptance Testing

Knowledge of different types of functional and non-functional techniques of testing: Confirmation/Retesting and Regression Testing, Maintenance Testing and Other Testing Types such as Ad-hoc Testing, End to End Testing, Exploratory Testing, Load Testing and Stress Testing.

Experienced in Verification and Validation testing technique

Execute creative, holistic, ad hoc production testing to ensure the health of our product and identify revenue impacting issues before our customers do

Ensured key issues detected are appropriately documented, flagged, communicated, and handed over to the appropriate function to resolve in a timely manner.

Worked closely with the remote team of developers and testers and participated in daily scrum meetings.

Created test cases and test scenarios in testing different functionalities of a software

Knowledge and use of automation for specific testing scenario

Hands on Experience on Selenium tool with Java language. Basics of HTML to identify Web Elements using XPath/ XPath Regular Expressions approach.

CYNERGY 2017 - 2020

DUTIES: QA ENGINEER

Analyzes production system flow, recommends software modification to accommodate new business change requirement

Created a clearly understandable test case scenarios, maintains ownership of test cases and tested results throughout STLC

Define application issues by conferring with clients and evaluating workflow process and developing solutions by preparing workaround workflow process

Performed technical training for new system introduction to clients and end-users

Coordinate with software providers to research, plan, install, configure, troubleshoot, maintain, and make modifications to software

Knowledge of the principles, processes, phases, and roles of application development methodologies

Created several flow processes for different device models and projects (system flow process creation)

Performed a tear-down disassembling and assembling of devices to create a workable SOP.

Performed production process audit in view of general quality improvement in relation to system flow process

Knowledge of different levels of testing, component testing, integration testing, system testing, acceptance testing

WF DIGITAL, CAPE TOWN (2013, 2017)

POSTION; Team-lead Technician/Technical Support

Supervised colleagues and monitored production using Production tracker

Ensured that summary of the day’s activities is communicated to my supervisor.

Assisted customers telephonically in solving numerous technical errors.

Installation and servicing of high raised digital billboard

Performed quality control on services rendered by the company

Updated and Performed integration and system testing on our booking app

Intent Analyst: utilization of a combination of technology and human intelligence (interaction software) to improve customer communication.

Handled technical escalations through effective diagnosis and troubleshooting of client queries EDUCATION BACKGROUND.

2012 to 2014 Post Graduate Dip in Education. (University Of Cape Town)

2006 – 2010. B.Ed. Educational leadership: Administration and Supervision Delta State University, (Abraka, Nigeria).

CERTIFICATIONS AND TRAINING

Jira Fundamentals Certificate of completion (Atlassian University)

QA Manual and Automaton Fundamentals (Janbask training Institute)

CPR, AED, and First Aid

OSHA 10 – Hour

SUMMARY OF SKILLS.

Ability to lead a team, planning, executing of projects to meet daily goals and expectation

Smooth adaptability and flexibility to a new working domain

Outstanding technical Experience in Smoke Testing, Integration Testing, System Testing, Regression Testing and UAT

Strong analytical Decision Making. Leadership • Verbal Communication • multi-Tasking • Adaptability • Critical

& Analytical Thinking • Organization & Planning • Quick Learner • Deadline Oriented.

Hands-on experience in testing Web and Mobile applications in Agile cycle

Good understanding of Software Development Life Cycle and Software Testing Methodology

Analyze technical documentation for inconsistencies, ambiguities, incomplete requirements

Contact this candidate