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System Administrator Customer Support

Location:
Attleboro, MA
Salary:
70000
Posted:
April 03, 2023

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Resume:

Boris Epstein

Providence, Rhode Island, US

Contact

E-Mail: adwbic@r.postjobfree.com

Phone: 617-***-****

Summary

Programmer and IT professional with massive experience.

Strong analytical ability and ability to form a big picture perception of a task.

Diverse experience in system management, network management, operations and deployment and programming projects.

Experience in Cloud, biometrics, live science, telemedicine, telecom and other environments

Education and learning on a continuous basis including successful recent acquisition of a certificate for an AI course taught by Andrew Ng as well as certificates in Python, Javascript, logic/decision making and others.

Operating Systems: Linux/UNIX, Mac OS X, MS Windows, MS DOS, Apollo Aegis, VMS

Programming Languages: Python, Javascript, C/C++, Go, Pascal, PERL, Ruby, JAVA, UNIX (C-Shell, Bourne, Korn), Tcl/Tk, PHP, Lisp/Scheme, Assembly and others

Technologies: Django, Docker, MySQL, PostgreSQL, Aerospike, MongoDB, Redis, Proxmox, KVM, Xen, VirtualBox, OpenVPN, Oracle RDBMS, Git, CVS, SVN, ClearCase, DSEE, Blender, OTRS, Redmine, Icinga, Nagios, Zabbix, Django, ReactJS, MediaWiki, Altassian Confluence, Jira, NFS, NIS, LDAP, DHCP, Webmin, TCP/IP, iptables, routers/firewalls, etc.

Hardware: IBM-compatible PC, Netgear, Sophos, Cisco, HP, SUN, Mac, Vax, Apollo, assorted peripherals

Timeline

September 2016 - Present

Independent consultant

Consulting services provided on a variety of projects. Projects involved AI/ML/Ray, libcloud, Cloud technologies, Docker, Kubernetes, Web3 technologies such as lib2p/IPFS and many others.

Areas of expertise: IT services, networking, programming. As of late, focus on web-related technologies such as ActiveJS, Django and others.

Clients include Cloud Mercato, NRIMS (Cambridge, MA), CloudSpectator (Boston, MA), Albert Schweitzer Hospital (Lambarene, Gabon), LaTech and others.

December 2018 - August 2020

Cognitec Systems Corporation

Rockland, Massachusetts

Systems Administrator/Developer

Developed, implemented and supported solutions that address functional and security challenges of a corporate network dedicated to both development and deployment of cutting-edge biometric solutions. Supported world-wide deployment of enterprise-grade distributed solutions.

Responsible for design and implementation of security, monitoring, networking and other solutions within the company. Responsible for day to day user support.

Played a key role in supporting the infrastructure that has a development and a production part to it.

Technologies involved: Linux, Windows, Sophos UTM, pfSense, Proxmox PVE, LXC containers, Docker containers, Ceph storage, Python, UML and many others.

February 2017 - April 2018

CloudSpectator

Boston, MA

Cloud Performance Engineer

Worked as a cloud performance engineer in a classical startup environment. Duties included designing, implementing and running performance tests on virtual and physical servers as well as monitoring test progression on a 24 hour basis, and data analysis.

Technologies in use: Linux, Windows, AWS, Digital Ocean, MS Azure, Rackspace, VMware virtualization suite, KVM, LXC, Docker, Virtuozzo, Python, Django, FIO, Geekbench, CPU2006/2017, HPL and others.

May 2014 - May 2016

IDC Research, Inc.

Framingham, MA

System Administrator

Worked as a system administrator in a small team responsible for corporate IT services in a company with a global reach. Responsible for key elements of the corporate infrastructure such as IT support ticketing system (RT), VMware ESXicluster, Dell KACE systems management/deployment facilities, Druva inSyncendpoint backup/availability infrastructure and others.

Daily tasks included supporting and servicing servers in the datacenter, physical and virtual, supporting the VoIP telephony for a number of offices, fielding unusual helpdesk requests and other tasks.

Participated in the 24 hours support rotation. Interacted and worked together with the colleagues worldwide.

August 2012 - May 2014

ProfitBricks, Inc.

Cambridge, MA

System Administrator

Worked as a system administrator in the US Operations/Customer Support group. Interacted with customers world wide on a daily basis. Helped develop and improve operational logistics and day to day support and operations methods and procedures.

Supported and troubleshot unique Infiniband-based Cloud infrastructure. Provided technical expertise during all phases of the sales process. Assisted with system migration and integration into the ProfitBricks' KVM-based instances.

Worked in a highly diverse and challenging environment continually adjusting to the demands of a very aggressively growing successful high-tech startup.

May 2007 - August 2012

National Resource for Imaging Mass Spectrometry

Cambridge, MA

System Administrator/Programmer

Worked as something akin to a one-person IT department for a small cutting-edge research lab. Supported communication and integration needs between the lab and various collaborators. Planed and implemented the lab's hardware and software infrastructure while at the same time provided everyday support to lab's users. Participated in coding lab's internal utilities as well as the publicly available OpenMIMS Analysis Module. Integrated various software and hardware systems for the lab's needs. When necessary fulfilled general office management duties such as scheduling meetings, placing orders, etc.

Played a pivotal role in the lab's transition to a enterprise-level configuration featuring MooseFS-based distributed file storage, functionally segmented network architecture, Subversion-based code control, Bugzilla-based bug tracking, etc. Have a track record of setting up systems and services that sometimes ran for over two years with no downtime.

Beyond officially delineated responsibilities maintained my own privately-run VPN solution to provide connectivity to the lab's employees and collaborators outside the lab.

April 2004 - May 2007

Travel. Educational activities. Occasional freelance projects.Provided technical assistance to several online projects including Cooperative Research and New England JAVA Users Group.In 2005, in the wake of Hurricane Katrina helped coordinate volunteer relief activities in the Gulf and personally participated in those activities.

July 2001 - April 2004

ARCON Corporation

Waltham, MA

Programmer/Analyst

Worked as a programmer involved in development and support of the ETMS air traffic management software for the FAA at the Volpe National Transportation Systems Center in Cambridge, MA. Specific area of concentration was the CDMcomponent of the ETMS. The tasks included design and development of new functionality, as well as supporting legacy code. A large codebase together with the need for system reliability provide for a challenging task. The code was originally written in Pascal and later migrated to C.

The system was in essence a large transportation management system receiving and reflecting frequent (mostly once-a-minute) updates regarding the status of flights operating over the US airspace. Near realtime requirements were in place for processing and analyzing data which made for an exciting and challenging task.

December 1999 - April 2001

Boston Internet Group

Boston, MA

Programmer/System Administrator

Performed multiple roles on a daily basis, including those of a senior system designer and developer, Windows NT and UNIX system administrator and web hosting support engineer. Key player in the technology planning and implementation area. As a sole expertise in a number of areas, including object-oriented design and development, networking, network security and systems management, advised other team members on various technology issues.

Main tasks included web site backend implementation for clients, in-house product design and implementation as well as day-to-day activities mentioned above. Most of the coding was done using object-oriented technology, with JAVA as a programming language of choice.

Provided critical insight which allowed to greatly improve stability and efficiency of the internal systems.

Clients included Davox Corporation (now part of Aspect Software), Pilates Store, Lobsters-Online, Inc. and others.

November 1995 - May 1999

WorldCare, Inc.

Cambridge, MA

System Administrator/Database Administrator/Programmer

Originally hired as an outside contractor. Accepted a permanent staff position in a three months' time. Throughout my whole tenure was a critical part of a small and continually overtasked team. Responsibilities included day-to-day maintenance and support of a network of UNIX hosts. Maintained code control systems. Designed and implemented a data backup/archival system for in-house use. Created web pages using HTML, PERL and JAVA. With the emphasis on publicly available software restructured the environment to optimize and economize the development and production process. Modified publicly available software for local needs using C, Tcl/Tk, PERL, JAVA, etc. Was also involved in equipment and software installation and support at client sites. Worked with medical applications and protocols including DICOM, ISG's VRS graphical application and AWARE wavelet compression. Wrote system installation and maintenance scripts. Modified and integrated various third party software packages. Worked with multimedia devices in medical data capture/processing systems. Set up and supported LANs and WANs.

July 1992 - November 1995

Kenan Systems Corporation (currently part of Alcatel-Lucent)

Denver, CO - Cambridge, MA

Participated in database design of SYBASE databases.As part of a product team supported development effort in a heterogeneous UNIX environment. Oversaw the operation of a distributed development environment which included multiple geographically disjoint locations. Wrote a suite of PERL scripts that encompassed the local customizations to ClearCase as required by the project. Other responsibilities included release/code management using ClearCase code control system, SYBASE database administration, system design activities.

Summers of 1990 and 1991

Unisys Corporation

Cambridge, MA

Programmer Intern

Participated in the development of ATMS (Automated Traffic Management System), an air traffic management and control system for the FAA. Coding was done in Pascal against a proprietary database. The network consisted of a multitude of Aegis hosts on the Apollo platform. The development was done under DSEE as an integrated code control and management environment.

Personal

Born in St. Petersburg, Russia in the 1960’s. Have lived in the US since 18 years of age. Attended Tver University (website in Russian) in Tver, Russia; Boston University and University of Massachusetts at Amherst graduating in 1992 with a Bachelor's Degree in Mathematics/Computer Science.

References

Available upon request.



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