Officer Assistant Customer Support

EDUCATION

University of North Carolina at Greensboro May 2010

B.M. in Vocal Performance

EXPERIENCE

Homegenius Real Estate (A Radian Entity) Philadelphia, PA

Data Operations, Customer Support, and Referral Specialist June 2022-Current

Creating Job Aids and content for new employees and Help Center

Updating and writing articles for Help Center for homegenius Real Estate

In Charge of creating reports for MLS Datatbase

Paying MLS, Broker, Office, and Admin Dues for all of homegenius real estate

Pairing clients with Real Estate Agents and Brokers

Referring Agents and Brokers to hg connect

Radian Lender Services Philadelphia, PA

Mortgage Processing Team Lead (Remote) February 2021-June 2022

●Managed a team of 50+ processors

● Developed step-by-step guide for HELOC loan processing that increased efficiency

and reduced processing time

● Coached processors on Magic Customer Service techniques to ensure member satisfaction

● Resolved file escalations by making members feel heard and ensured expectations were met

Sr. Processor (Remote) July 2020-February 2021

● Process up to 50+ files per month for Underwriting and Closing

● Maintain contact with members, Loan Officers, and Operations staff with regards to their files,

conditions, and closings

● Train/shadow new employees for on-boarding processes

Fidelity Bank Mortgage Raleigh, NC

Jr. Loan Officer February 2018-November 2018

● Pre-qualified borrowers by pulling credit, pricing rates, mortgage insurance, and collecting financials

● Maintained communication with and gave support to borrowers from application to closing

● Utilized Salesforce to organize leads and realtor contacts

● Organized networking events to create and sustain relationships and with realtors

Homeside Financial Raleigh, NC

Loan Officer Assistant May 2017-January 2018

● Responsible for processing pre-qualification applications

● Responsible for obtaining documents from borrowers and the successful progression of applications

● Collaborated with Processors and Underwriters to overcome obstacles and ensure on-time closings

Movement Mortgage Raleigh, NC

Pipeline Manager October 2016-April 2017

● Managed a pipeline for 50+ Loan Officers and 35 support staff

● Oversaw the successful progression of loans from application to closing

● Assisted Sales and Operation teams to ensure milestones were completed on time

● Responsible for on-boarding new employees by processing new hire paperwork and requisitioning

equipment and supplies

● Responsible for training new employees by providing hands-on guidance and exemplifying the values

and standards of the company

Loan Officer Assistant January 2013-January 2016

● Responsible for pipeline of 50+ loans per month for multiple for loan officers

● Responsible for obtaining documents from borrowers and the successful progression of applications

● Collaborated with Processors and Underwriters to overcome obstacles and ensure on-time closings

● Entrusted by loan officers to interact with borrower and realtors in their stead

SKILLS & CERTIFICATIONS

● NMLS Licensed #1059047

● Well-versed in Microsoft Office and several Loan Application programs

● Completed Magic Customer Service training

Contact this candidate