Server Administrator Support Technician

Kimberly Speranza

609-***-**** adwbi9@r.postjobfree.com

Education

Rowan University

B.S. Network Management

National Honors Society, Deans List

Experience

Server Administrator, Spencer Gifts and Spirit Halloween

Jan 2021-Present Egg Harbor Township, NJ

·Administer Windows servers, security and directory/application access for batch scheduling infrastructure performing daily energy trading application transactions.

·Lead administrator for company Server migration -Windows Server 2008 to Windows Server 2022 including Linux.

·Provides Microsoft windows server administration.

·Develops Windows Server implementation standards.

·Provides end-user training and technical assistance; gathered information to troubleshoot and accurately diagnose failures and issues.

·Monitor and troubleshoot server issues and related peripherals.

·Work with application development teams/Database teams to troubleshoot performance and access issues on 25+ load balanced/high availability applications.

Junior Server Administrator, Spencer Gifts and Spirit Halloween

Sept 2020-Jan 2021 Egg Harbor Township, NJ

·Conferring with database programmers, analysts or other system administrators as needed.

·Testing, validating and installing operating system and application security/performance patches.

·Directing third-party vendors who may be involved in diagnosing and correcting system related issues and

assisting with solutions.

·Maintaining the various computer systems owned or operated by the company

·Providing end-user support, resolving technical issues and providing technical assistance for all operating systems

and applications

Senior Desktop Support Technician/ MAC Technician, Spencer Gifts and Spirit Halloween

Sept 2019-Sept 2020 Egg Harbor Township, NJ

·Monitor alerts and dashboards overnight and help log tickets/incidents overnight.

·Use of JAMF to administer MAC computers/users, and use of Active directory and Lansweeper to administer windows computers/users.

·Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.

·Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users (on MacOS and Windows 7 & 10 OS), and recommend and implement corrective solutions, including off-site repair for remote users as needed.

·Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.

·Work with the Help Desk and Network Administrators as appropriate to determine and resolve problems received from clients.

·Handle the remote support of company field personnel including hardware, VPN connectivity, wireless networking, email, smartphones, printers and scanners.

·Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems

·Trains and orients staff on use of hardware and software.

·Recommend and / or performs upgrades on systems to ensure longevity.

·Assist in maintaining asset management records for all supported equipment.

Skills

VMware Esxi, UCS, Hyperflex, Shav Patch Management, Veeam, Datastore management, Azure, O365, Linux, SQL, IIS, JAMF, Attention to detail, Organized and communicates effectively.

*More in-depth information upon request.

Contact this candidate