Sales Associate Customer Service

George Ziwa-Musoke

**** ***** **** *** ***, Columbus OH 43229; 614-***-****; *.*.*.*.*@*******.***

Summary ● Strong analytical skills, and a passion for numbers, statistics, and meeting goals

● Distinguished record of sales, attracting business, and solving customer problems

Experience Ascena Retail Group, Unit Processor Pataskala, Ohio 2019-2022

Packed retail merchandise; reported quality discrepancies; picked and filled eCommerce orders; processed returns, as well as mentoring new employees on productivity, as directed by management.

PNC Bank, Teller, Teller Lead Backup Columbus, Ohio 2008-2019

Managed transactions; kept a close eye on risks like fraud, robberies, and counterfeits; ensured branch operations were compliant with audit controls, consistent with company policy and banking regulations; managed the ATMs and branch cash; pioneered prospecting methods to raise branch sales; on-boarded, trained, supervised colleagues; solved customer problems.

National City Bank, Teller, Switcher Columbus, Ohio 2004-2008

Processed customer transactions, opened and serviced accounts, managed the branch ATM, referred bank products to customers, made calls and visits to business premises and colleges to generate sales.

Paradise Pen Company, Sales Associate Columbus, Ohio 2000-2003

Sold Mont Blanc, Cartier, S. T. Dupont writing instruments, jewelry, gifts, leather goods and accessories, along with items of other luxury brands; and was chief demonstrator of product value to customers.

Kohl’s, Sales Associate, Cashier Columbus, Ohio 2000-2002

Ran a cash register, provided customer service, performed inventory audits, other duties as instructed

Private Tutor at nearby schools & colleges Columbus, Ohio 1999-2005

Tutored mathematics and related reasoning techniques all the way from first grade to college students

Awards and Commendations

Ascena expects an employee rating of 100, a score that captures productivity, timeliness, accuracy, and punctuality. I have consistently been commended for scoring 120-260.

PNC Circle of Excellence Winner, 2016, 2017, 2018; PNC Market All-Star, 2016, 2017, 2018

Numerous PNC Referral, Fraud and Loss Prevention, and Sales Commendations, 2009-2015,

National City Sales, Applause and Customer Service Awards, 2005, 2006, 2007

Education

Concordia University, Diploma, Economics, Math, Statistics Montreal, Canada 1990-1992

Concordia University, MA, Economics, Finance, Econometrics Montreal, Canada 1992-1993

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