Call Center Tech Support
Resume:
Quiapo, Manila ****
**************@*****.***
APRIL JOY IMELDA
HOMBREBUENO
PERSONAL
INFORMATION
Age: 25
Sex: Female
Birth Date: April 19, 1997
Religion: Roman Catholic
•
OBJECTIVE
To pursue highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills, and contribute to the organization. SUMMARY
FIELDTECH ENGINEER / IT COORDINATOR, 05/2019 - 04/2021 Advance Solutions Inc., MANILA, PHILIPPINES
· Diligently and professionally executed installations, repairs necessary changes and assigned tasks on equipment onsite at customer sites required. This is included performing such work after hours as required on a rotating on-call basis.
· Provided remote phone support and training to customers, partner technicians, other team members or the call center as required.
· Maintained all site logistics including the inventory of spare parts and tools, reporting and schedules.
· Provided appropriate, timely, and regular communications to customer and internal key regarding customer and unit issues.
· Demonstrated a sense of urgency to identify and resolved customer issues. Followed the appropriate escalation process.
· Assist various work teams, departments and individuals in resolving issues with workstations and other system issues.
· Document & Perform help desk related task to support clients and end users using provided ticketing system.
EXPERIENCE
Managed maintenance data records and tracked maintenance and operating information for onsite reference.
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• Coordinated successful search and rescue missions in precarious situations.
• Worked with multidisciplinary team to provide emergency support.
- Network Administration and
Troubleshooting
- Good Communication Skills
- Computer Literate ( Microsoft Word,
SKILLS
- Installing and Formatting (Windows &
Server)
- Profound ability to multitask
Powerpoint, Excel )
- Network Support
Eulogio "Amang" Rodriguez Institute of Science, MANILA, 2019 Bachelor of Science in Computer Technology
Trainee & Seminar attended:
· COMPUTER SYSTEM SERVICING NCII (CSS NC II)
October 23, 2018
ASIAN ENTREPRENEURS TECHNOLOGICAL INSTITUTE INC.
· INTERNET OF THINGS
September 21, 2018
Eulogio “AMANG” Rodriguez Institute of Science and Technology
· Computer System and Network Servicing
September 12, 2018
Asian Entrepreneurs Technological Institute Inc.
· Network Administration
August 18, 2018
Eugolio “Amang” Rodriguez Institute of Science and Technological
· Raspberry Pi Training Workshop using Python
January 26&27, 2018
Eugolio “Amang” Rodriguez Institute of Science and Technological
· Robotics Workshop
January 19, 2017
Eugolio “Amang” Rodriguez Institute of Science and Technological Academic Society Affiliation
· INSTITUTE STUDENT GOVERNMENT
SECRETARY 2016-2017
Block Officer
EARIST 2016 - 2018
• Assists professor in checking all the projects (deadlines, who passed/did not pass documents)
• Announces classroom news/projects and deadlines.
• Communicate with other presidents with regards to School events and programs
• Leads batchmates in all school activities
Experience as a student
INTERNSHIP 600 hours
LANDBANK MAIN OFFICE
• Assists the users or employee of the landbank
• Activation of internet and telephone connection through patch panel
• Quality control testing of new and existing features.
• Responding in a timely manner to service issues and requests.
• Uninstalling and Installing Applications of the users
• Reformatting of PC
• Configuration of new PC and configuration of applications
• Installing landline on their workstations
• Writing or making statement of accounts of customers on their database.
• Troubleshooting network connection and hardware repair
• Paperworks
EDUCATION
ADDITIONAL • Character References
Mr. Mark Papio
Coach Tech Support
Advance Solutions Inc.
Ms. Roselyn Ursua
IP Date Analyst
B&M Global Services Manila
INFORMATION
Contact this candidate