Quiapo, Manila ****

097********

adwbga@r.postjobfree.com

APRIL JOY IMELDA

HOMBREBUENO

PERSONAL

INFORMATION

Age: 25

Sex: Female

Birth Date: April 19, 1997

Religion: Roman Catholic

•

OBJECTIVE

To pursue highly challenging and creative career, where I can apply my existing knowledge and creativity, acquire new skills, and contribute to the organization. SUMMARY

FIELDTECH ENGINEER / IT COORDINATOR, 05/2019 - 04/2021 Advance Solutions Inc., MANILA, PHILIPPINES

· Diligently and professionally executed installations, repairs necessary changes and assigned tasks on equipment onsite at customer sites required. This is included performing such work after hours as required on a rotating on-call basis.

· Provided remote phone support and training to customers, partner technicians, other team members or the call center as required.

· Maintained all site logistics including the inventory of spare parts and tools, reporting and schedules.

· Provided appropriate, timely, and regular communications to customer and internal key regarding customer and unit issues.

· Demonstrated a sense of urgency to identify and resolved customer issues. Followed the appropriate escalation process.

· Assist various work teams, departments and individuals in resolving issues with workstations and other system issues.

· Document & Perform help desk related task to support clients and end users using provided ticketing system.

EXPERIENCE

Managed maintenance data records and tracked maintenance and operating information for onsite reference.

•

• Coordinated successful search and rescue missions in precarious situations.

• Worked with multidisciplinary team to provide emergency support.

- Network Administration and

Troubleshooting

- Good Communication Skills

- Computer Literate ( Microsoft Word,

SKILLS

- Installing and Formatting (Windows &

Server)

- Profound ability to multitask

Powerpoint, Excel )

- Network Support

Eulogio "Amang" Rodriguez Institute of Science, MANILA, 2019 Bachelor of Science in Computer Technology

Trainee & Seminar attended:

· COMPUTER SYSTEM SERVICING NCII (CSS NC II)

October 23, 2018

ASIAN ENTREPRENEURS TECHNOLOGICAL INSTITUTE INC.

· INTERNET OF THINGS

September 21, 2018

Eulogio “AMANG” Rodriguez Institute of Science and Technology

· Computer System and Network Servicing

September 12, 2018

Asian Entrepreneurs Technological Institute Inc.

· Network Administration

August 18, 2018

Eugolio “Amang” Rodriguez Institute of Science and Technological

· Raspberry Pi Training Workshop using Python

January 26&27, 2018

Eugolio “Amang” Rodriguez Institute of Science and Technological

· Robotics Workshop

January 19, 2017

Eugolio “Amang” Rodriguez Institute of Science and Technological Academic Society Affiliation

· INSTITUTE STUDENT GOVERNMENT

SECRETARY 2016-2017

Block Officer

EARIST 2016 - 2018

• Assists professor in checking all the projects (deadlines, who passed/did not pass documents)

• Announces classroom news/projects and deadlines.

• Communicate with other presidents with regards to School events and programs

• Leads batchmates in all school activities

Experience as a student

INTERNSHIP 600 hours

LANDBANK MAIN OFFICE

• Assists the users or employee of the landbank

• Activation of internet and telephone connection through patch panel

• Quality control testing of new and existing features.

• Responding in a timely manner to service issues and requests.

• Uninstalling and Installing Applications of the users

• Reformatting of PC

• Configuration of new PC and configuration of applications

• Installing landline on their workstations

• Writing or making statement of accounts of customers on their database.

• Troubleshooting network connection and hardware repair

• Paperworks

EDUCATION

ADDITIONAL • Character References

Mr. Mark Papio

Coach Tech Support

091********

Advance Solutions Inc.

Ms. Roselyn Ursua

IP Date Analyst

092*-***-****

B&M Global Services Manila

INFORMATION

Contact this candidate