CAL’JANÉ JACKSON
SUGARLAND, TX *****
*******.*******@*****.***
Summary
Enthusiastic individual with superior skills in working in both team based and independent capacities. Bringing strong work ethic and excellent organizational skills to the setting. Excited to begin new challenges with successful team.
Skills
•Attention to detail
•Multitasking
•Verbal communication
•Receptionist
•Medical collection
•Customer service
•Customer support
•Customer care
•Medical records
Experience
Catholic Charities - Houston, TX 4/2019 – 12/ 2020
Eligibility Specialist (Contract)
•Perform intermediate administrative work evaluating and explaining program benefits and eligibility requirements to applicants and clients, processing applications and recertification, according to county, state and federal policies, statutes and guidelines, and related work as apparent or assigned.
•Processes case specific information for applications, recertification and unscheduled reported changes into state and county databases.
•Determines eligibility for a variety of county, state and federal public assistance programs.
•Advises clients on viable life options; provides referrals for other resources; promotes self-sufficiency.
•Works in cooperation and coordination with other county staff, local, state and federal agencies, service providers or vendors to provide client services..
•Responds to client concerns and complaints; informs clients of their appeal rights and the appeals process.
Urban Air Adventure Park - Sugarland, TX 8/2019 - 3/2020
Cashier and Court Monitor
•Rewarded Rookie Of the Quarter.
•Consulted with customers to understand desires and suggest best products to meet needs.
•Assisted with purchase, locating items and signing up reward programs.
•Collaborated well with team members to carry out daily assignments and achieve team targets.
PF Changs - Sugarland, TX 7/2022- 8/2022
Hostess
Welcome guests in a warm and friendly manner.
Ascertains their dining/lodging needs.
Responds to guest inquiries and requests in a timely, friendly, and efficient manner
Performs opening and closing duties, as needed.
Helps fellow team members and other departments wherever necessary to maintain positive working relationships.
Amazon fulfillment center - Richmond, TX 8/2022-1/2023
stock deliveries, process work orders, and packaging orders for distribution.
ensure items are retrieved, organized, and shipped in a timely manner.
provide customer service and process returns for those orders.
Service order entry, decomposition, workflow tracking and fallout resolution