Service Representative Store Associate
Resume:
ALICIA EFFINGER
Birmingham, AL *****
**************@*****.***
Objective summary:
Customer service representative providing skills and characteristics that include integrity and honesty, Motivated team player, detail oriented, ambitious, problem solving skills, creative, dependable. Location Preference- Willing to relocate: Anywhere in united states I am authorized to work in the US for any employer. WORK EXPERIENCE-
Sassy Maid Serve Solutions:
Supervisor-Quinella Deloach
*************@*****.***
www.sassymaidservesolutions.com
Birmingham,AL
Customer service manager-
January 2015
Mentored new hires, resulting in stronger staff development and Increased productivity.
Assessed student needs to develop effective training plans. Educated clients on at-home methods to reach and maintain goals. Crafting plans for long-term success.
Monitored participant workflow and behaviors throughout training Process. Handled over 75 daily clients, maintaining positive attitude. Trained staff on operating procedures and company services. Responded to customer requests, offering excellent support Tailored recommendations to address needs.
Resolved associate, tool and service delivery issues revealed by Statistical reports.
Promoted superior experience by addressing customer concerns, Demonstrating empathy and resolving problems swiftly. Increased efficiency and team productivity by promoting adherence to Operational best practices and company policies.
Handled over 75 calls per shift signing up new customers, retrieving Customer data, presenting relevant product information and cancelling Services.
It's Fashion's Metro –
Customer service representative:
Supervisor- Vera Sturdivant
Selma, AL
February 2014 to January 2015
Honda Locke —
Assembly line:
Supervisor - Surge Staffing
September 2017- March
South health and rehabilitation, LLC
Certified nurse assistant trainee:
Supervisor - Ebony Jackson
February 2022- May 2022
Racetrac inc
Store associate
Supervisor- Elaine carr
April 2022- December 2022
EDUCATION:
High school-
Selma High School
GPA-3.0
Selma, AL
August 2011 to May 2014
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