Pega Developer Senior System

NISCHALA BOMMIDI

: +1-337-***-**** : ********.*******@*****.***

PROFESSIONAL SUMMARY

6.6 years of professional IT experience in developing and supporting BPM, Pega applications

Certified Pega senior system Architect (CSSA) & Certified Pega system Architect (CSA)

Working as a Pega Developer involves in implementing and supporting a Case management application

Good knowledge in integrating PRPC with external systems and worked on connect REST, Connect SOAP, and File Listeners

Possess excellent debugging and troubleshooting skills. Worked on analyzing PRPC Logs and Alerts

Good understanding of deployments and good experience in working with Builds and Releases

Experience working in complete AGILE methodology and actively participated in Sprint planning sessions

TECHNICAL SKILLS

BPM Technologies

PRPC V 8.x, 7.x, 6.x, CPM 7.1

Languages

JAVA, C, SQL, PL/SQL

Internet Technologies

JDBC, SERVLETS, EJB, XML, Web Services

Operating Systems

Windows, Linux

R DBMS

Oracle, SQL Server

Methodologies

Agile, Scrum, Waterfall

App/Web Servers

WebSphere, Tomcat

CERTIFICATIONS

Pega Certified Senior System Architect – CSSA

Pega Certified System Architect – CSA

WORK EXPEREINCE

Client: Verizon Wireless, Atlanta, GA April ’22 – Till date

Role: Pega Senior System Architect

Application: CJCM - Customer Journey Case Management serves the Verizon channels to navigate the customers, create Omni-channel experience. CJCM also connects to decision strategy platform to provide next best actions to customers and sales reps.

Responsibilities:

Working as Pega senior system architect who involves in providing estimates, design, development and supporting overall implementation of CJCM application.

Part of multiple Agile coach teams (ACTs) working in an agile development model and involves in all scrum ceremonies.

Delegates and coordinates work with offshore counterparts.

Extensively worked on connectors and services Connect-REST, Connect-SOAP, and Service-REST.

Created executive dashboards to report out the necessary data. Worked on Application skin, UI Portals, harnesses, and sections.

Gained knowledge on Pega theme-cosmos UI architecture which working on a proof of concept.

Participated in iconic release support. Generated reports for executive leadership.

Extensively involved in development. Worked on Case types, flows, Data transforms, activities, Agents, Listeners, and several other rules as needed.

Worked with all the teams including BA, development, QA, and Production support teams

Worked with Data warehousing team while setting up the BIX jobs

Supported several monthly enterprise releases and participated in deployments

Environment: PRPC 8.7.1, Tomcat, Oracle, Scrum, JIRA

Client: Chevron, Inc. Houston, TX Jan ’19 – Mar’22

Role: PRPC Senior System Architect/ Pega Architect

Application: PACTS - The Planning and Contracting Technology Solution will improve efficiency, drive consistency, support risk management, create visibility, and deliver value by implementing a solution that will enable end-to-end contract life-cycle optimization.

Responsibilities:

Worked as a Pega developer who is responsible for developing new enhancement requests and support production system

Worked closely with multiple teams including Business Analysts, Development, QA and production support teams

Involved in the discussions of designing the Cases required for the Application and extensively worked on Case Management

Worked on design and development of Class structure, Process flows, UI and backend processes

Participated in Interfaces Design sessions with boundary partners to accomplish Ariba integration

Worked on Connect-REST to consume the Ariba Web service to send the feed of the Contracts Data created in PACTs

Coordinated with Pega Cloud team for all the Pega new versions upgrade

Worked with Pega Support while working on the Service Requests

Design and Developed the Reports those are required for the PSCM Practitioners, Center Users and Executive Users to analyze the Contracts

Worked on developing several rules of PRPC including Data pages, Flows, Flow Actions, Portals, Harness, Section, Correspondence, Activities, Declarative Rules, Validation Rules and Decision rules.

Involved in development of Process flows, UI and backend processes

Coordinated with Pega Cloud team and internal Chevron teams for the production releases

Worked as production support engineer to resolve production tickets and fixed several critical defects. Good understanding of incident management

Environment: PRPC 8.4.2, 7.2.1, Pega/AWS Cloud, Oracle, Scrum, JIRA

Client: Expedia, Inc., Bellevue, WA Oct ’16 – Dec ‘18

Role: Pega Developer

Application: Navigator is an Internet-based CRM application used to track customer inquiries from multiple channels (phone, email, etc.). Navigator is a workflow engine and case management solution that is currently used by Expedia.com, Expedia.ca, EMEA/APAC and H*/IAN Customer Service Representatives.

Involved in developing the case management application user stories assigned

Worked closely with the Business analysts in analyzing and capturing the requirements

Worked closely with technical leads to understand the designs and implement solutions

Worked on CPM framework and gained good understanding of Interaction drivers and Intent tasks

Created UI screens using Harness, Flow Actions and Section rules

Worked on Navigator-Voyager integration project to expose the REST WebService to create the cases from Voyager

Developed application reports and worked with Pega BIX to send the data to data-warehousing

Worked with the end users, Business Analysts and participated in discussions for understanding and gathering the Business requirements

Created and worked on several PRPC rules including Case type, Flows, Flow actions, Activities, Data transforms, Circumstance rules, Decision tables, When, Connect-REST, Connect-SOAP, Service-REST, Data Pages, Report definitions, Agents etc.,

Worked on creating security rules Access Groups, Access Roles, Privileges

Involved in Code Release Deployments and worked on of Products, rulesets, and versions

Daily status monitoring of the Agents running on JVMS

Environment: PRPC 7.1, 6.3, CPM, Tomcat, Microsoft SQL server, Scrum, JIRA

EDUCATION

Master of Science, Acharya Nagarjuna University, India

Bachelor of Science, Andhra University, India

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